Senior Technical Project Manager/AVP BON Resources

10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

The Senior Technical Project Manager/AVP position in Noida is a full-time on-site role that involves overseeing and managing multiple technical projects. Your primary responsibility will be to ensure that project goals are achieved within the specified timeframe, scope, and budget. This includes tasks such as project planning, coordinating with cross-functional teams, allocating resources, managing risks, and tracking progress. You will also be involved in stakeholder communication, resolving escalations, and continuously improving project management processes. To excel in this role, you should possess strong technical skills, particularly in the Java Platform. Additionally, you must have over 10 years of experience in managing Loan management systems and lending platforms. Proficiency in Project Management, Resource Allocation, and Risk Management is essential. You should also have experience in Technical Project Planning, Coordination, Stakeholder Communication, Escalation Resolution, Process Improvement, and Progress Tracking. Candidates with proficiency in project management software and tools, exceptional organizational and multitasking abilities, as well as strong leadership and team collaboration skills, will be preferred. A Bachelor's degree in Computer Science, Engineering, or a related field is required. Possessing a PMP or equivalent project management certification would be an advantage. Any experience in the IT or software development industry will also be beneficial for this role.,

Posted 2 weeks ago

Apply

Asst. Manager - Customer Service Busisol Sourcing India Private Limited

6.0 - 10.0 years

1 - 4 Lacs

Navi Mumbai, Maharashtra, India

On-site

Description We are seeking an experienced Assistant Manager - Customer Service to join our team in the freight forwarding business. The ideal candidate will have a strong background in customer service with 5 to 8 years of experience, particularly in handling Ocean Import and Air Import products. This role is crucial in ensuring high levels of customer satisfaction, managing a team, resolving escalations, and driving process improvements. Responsibilities Oversee and manage the customer service team to ensure high-quality service delivery. Ensure timely and competitive rate quotations are provided to customers. Track shipments effectively and provide updates to customers as needed. Coordinate with internal teams and external stakeholders to resolve issues and enhance service delivery. Handle escalations and customer complaints efficiently and professionally. Drive process improvements to enhance operational efficiency and customer satisfaction. Maintain and analyze customer feedback to improve service levels. Ensure compliance with company policies and industry regulations regarding freight forwarding. Skills and Qualifications Bachelor's degree in any relevant field. 5 to 8 years of customer service experience in the freight forwarding industry. Proven experience handling Ocean Import and Air Import products. Strong communication and interpersonal skills to interact with customers and stakeholders effectively. Excellent problem-solving skills to address customer issues and escalations. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using customer service software and tools, as well as Microsoft Office Suite. Strong analytical skills to interpret data and make informed decisions. Experience in process improvement methodologies and customer satisfaction metrics.

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.