4 Ocean Import Jobs

4 to 5 years of experience in similar industry will be an added advantage Candidates with Freight Forwarding Only Age should not exceed 35 Above. Knowledge, Skills, Competencies and Abilities: Computer literate Basic communication skills (local language is must ) Basic product knowledge ( Air Import, Air Export, Ocean Import, Ocean Export, Custom Clearance ) Sales skill Outgoing with positive attitude Aggressive in terms of serving clients Patience persistence. DUTIES AND RESPONSIBILITIES: Job responsibilities include, but are not limited to, the following: Plan , prepare and meet customers who has business from respective trade lanes or product vertical and get them on board Update customer details in CRM as part of sales process. Jointly work along with KAM/SME if they have customers who has business out of the assigned trade lanes / product vertical and facilitate closure Ensure commercials are clearly agreed and accepted by customer and upload SOP in e- room Follow-up with customers for payments. Ensure that all invoices are submitted and approved by customer before due date so that payment can be cleared within credit period. Delivering the budgeted GP every month. Sorting out customer related issues / handling escalations Source sales leads from manifest and in house Share with senior team the monthly progress in terms of trade lane/ product vertical - volumes and GP.

Education and/or Experience Requirements: Graduate, preferably an MBA in Marketing or International trade Experience in similar industry Knowledge, Skills, Competencies and Abilities: Computer literate Basic communication skills (local language is must ) Basic product knowledge ( Air Import, Air Export, Ocean Import, Ocean Export, Custom Clearance ) Sales skill Outgoing with positive attitude Aggressive in terms of serving clients Patience & persistence. DUTIES AND RESPONSIBILITIES: Job responsibilities include, but are not limited to, the following: Plan , prepare and meet customers who has business from respective trade lanes or product vertical and get them on board Update customer details in CRM as part of sales process. Jointly work along with KAM/SME if they have customers who has business out of the assigned trade lanes / product vertical and facilitate closure Ensure commercials are clearly agreed and accepted by customer and upload SOP in e- room Follow-up with customers for payments. Ensure that all invoices are submitted and approved by customer before due date so that payment can be cleared within credit period. Delivering the budgeted GP every month. Sorting out customer related issues / handling escalations Source sales leads from manifest and in house Share with senior team the monthly progress in terms of trade lane/ product vertical - volumes and GP.

You are invited to attend a walk-in interview at RTW Logistics Inc in Chennai. The interview timings are scheduled from 5:00 P.M to 10:00 P.M, specifically for male candidates, from 7th July 2025 to 11th July 2025, which falls on Monday to Friday. The position available is for a Customer Support Executive (CSE) in Chennai, requiring a candidate with 3 to 5 years of experience in the logistics field, particularly in freight forwarding. The ideal candidate should possess expertise in Ocean and Air import/export operations within the logistics sector, including a sound understanding of freight and shipping processes (excluding Linear Experiences). Proficiency in US English and prior experience in the US logistics domain are essential. The role demands an immediate joining and a commitment to working night shifts, following the US shift schedule. This opportunity is exclusively open to male candidates. The designated role is that of a Senior Customer Services Executive, focusing on documentations and linear experiences within the US logistics industry. Candidates with relevant expertise are encouraged to apply while others are advised not to. The company's venue for the interview is located at RTW Global Inc / SAR Transport Systems Pvt Ltd, Calavala's Aditya 3rd Floor, New No:- 8, Old No. 15, Whannels Road, Egmore, Chennai-600008. The location landmarks include the SBI Bank ATM Building and the Egmore railway station opposite the venue. This is a full-time and permanent job opportunity that offers benefits such as health insurance, provident fund, along with a schedule from Monday to Friday involving night shifts. Additional perks include shift allowance and a yearly bonus. Candidates with a Master's degree are preferred, and a minimum of 2 years of total work experience, specifically in customer service, is desirable for this role.,

Description We are seeking an experienced Assistant Manager - Customer Service to join our team in the freight forwarding business. The ideal candidate will have a strong background in customer service with 5 to 8 years of experience, particularly in handling Ocean Import and Air Import products. This role is crucial in ensuring high levels of customer satisfaction, managing a team, resolving escalations, and driving process improvements. Responsibilities Oversee and manage the customer service team to ensure high-quality service delivery. Ensure timely and competitive rate quotations are provided to customers. Track shipments effectively and provide updates to customers as needed. Coordinate with internal teams and external stakeholders to resolve issues and enhance service delivery. Handle escalations and customer complaints efficiently and professionally. Drive process improvements to enhance operational efficiency and customer satisfaction. Maintain and analyze customer feedback to improve service levels. Ensure compliance with company policies and industry regulations regarding freight forwarding. Skills and Qualifications Bachelor's degree in any relevant field. 5 to 8 years of customer service experience in the freight forwarding industry. Proven experience handling Ocean Import and Air Import products. Strong communication and interpersonal skills to interact with customers and stakeholders effectively. Excellent problem-solving skills to address customer issues and escalations. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using customer service software and tools, as well as Microsoft Office Suite. Strong analytical skills to interpret data and make informed decisions. Experience in process improvement methodologies and customer satisfaction metrics.