Associate Technical Consultant

About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You
As an Associate Technical Consultant, you will work closely with senior members of our Technical Consulting and Business Solution teams to support customers with questions on how our Marketplace (MP) works. You'll engage with APIs, reports, configurations, migrations, validations, and documentation across various products.

You will also play a crucial role in customer deliveries, including defining test criteria, performing QA, preparing documentation, and assisting customers with onboarding and product migrations.

This role requires strong business acumen, excellent communication skills, and the ability to thrive in a customer-facing position. You will work closely with both our engineering teams and customer stakeholders in a fast-paced, agile environment, helping deliver the right solutions while expanding AppDirect's platform functionality, stability, and scale.
What you'll do and how you'll have an impact

• Manage customer deliveries professionally, demonstrating motivation, enthusiasm, and attention to detail.
• Clearly understand and align with AppDirect's mission, goals, and objectives.
• Support the delivery of both standard and customized solutions for AppDirect customers.
• Understand Professional Services' objectives and key results (OKRs) relevant to technical consulting.
• Effectively articulate AppDirect's vision, strategy, and competitive position in the industry.
• Validate and submit customer migration files, providing guidance throughout the migration process.
• Contribute to QA efforts, including defining test criteria, creating test plans, executing validation, and supporting user acceptance testing (UAT).
• Create and maintain clear, detailed documentation for all activities performed.
• Support marketplace monitoring, configuration management, and integration efforts, including API consulting and technical design reviews.

What we're looking for

• 2–4 years of experience in technical consulting or a similar role.
• Proven ability to multitask, prioritize activities, and manage multiple moving parts effectively.
• Experience solving complex technical implementation challenges independently and in a team.
• Hands-on experience with QA processes, including test plan creation, validation, and UAT.
• Solid understanding of the billing domain and experience migrating billing records.
• Experience preparing high-quality documentation.
• Strong knowledge of API integrations, technical consulting best practices, and marketplace configurations.
• Excellent spoken and written English communication skills.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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