Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Join the Veradigm Team as a Associate Support Consultant!
Why Veradigm?
At Veradigm, we're at the forefront of providing innovative healthcare technology solutions, and we believe in empowering our team to grow, learn, and make a real impact. If you're looking for a dynamic role that offers growth potential, hands-on experience, and the opportunity to work with cutting-edge technology, this is the place for you!
Role Overview
We are seeking passionate and driven individuals to join our team as
Associate Support Consultant
. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!
Mandatory Skills
- Excellent verbal and written communication
- Troubleshooting experience
Required Experience: 1-3 years.
Working Arrangements: 24x7 rotational shift
Skills
- Good analytical and problem-solving skills.
- Strong team player – collaborates well with others in multiple time zones; ability to share knowledge with team members.
- Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
Job Responsibilities
- Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to train lower-level support on how to properly address customer or product problems.
- Communicate with product management department to improve on current design or to identify possible problems with design.
- Stay abreast of current technology in products, design changes, and new products offered.
- Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
- Open to work in 24x7 rotational shifts.
Preference
- Healthcare knowledge and experience
- International Helpdesk or Call center experience
Qualifications
- Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
- Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.
Why Work at Veradigm?
- Impact: Every day, you’ll contribute to improving healthcare solutions that matter.
- Growth: Opportunities for career advancement and skill development.
- Culture: Join a team that values collaboration, transparency, and continuous learning.
Ready to make an impact and grow your career with us? Apply today and take the first step toward an exciting journey with Veradigm!
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!
