Associate Support Consultant

Role Overview: Welcome to Veradigm! As an Associate Support Consultant, you will play a crucial role in delivering exceptional client support and driving impactful healthcare solutions. Your primary responsibility will be to provide first-line support to clients by solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve resolving client issues related to product functionality and system setup, logging, tracking, and documenting support cases, collaborating with product teams to escalate bugs or feedback, reproducing client issues, assisting in root cause identification, and continuously learning through mentorship and knowledge base use. Key Responsibilities: - Resolve client issues related to product functionality and system setup - Log, track, and document support cases - Collaborate with product teams to escalate bugs or feedback - Reproduce client issues and assist in root cause identification - Continuously learn through mentorship and knowledge base use Qualifications Required: - Bachelor's degree in any stream (Technical/Science/Humanities) - Strong verbal and written communication skills (C1 English proficiency) - Curious, tech-friendly, and eager to learn troubleshooting basics - Comfortable working in a hybrid or remote support environment Additional Details: Veradigm's mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. With the largest community of clients in healthcare, Veradigm delivers an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm is an Equal Opportunity Employer dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for considering this opportunity! (Note: The additional details of the company have been included in the Role Overview section as they were not explicitly mentioned separately in the job description.),