Associate Support Consultant

As an Associate Support Consultant at our company, you will play a crucial role in addressing customer queries and providing efficient problem-solving assistance to ensure exceptional customer satisfaction. Your responsibilities will include: - Acting as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat. - Analyzing and troubleshooting reported issues systematically to deliver high-quality resolutions while adhering to support standards. - Providing exceptional customer service with a focus on simplifying customers" experiences and collaborating with technical teams to efficiently resolve complex issues. - Proactively following up with customers for feedback and contributing to support by creating and developing knowledge base articles and FAQs for internal and external use. Qualifications required for this role include: - Bachelor's degree in a relevant field or equivalent practical experience. - Strong analytical skills and a knack for problem-solving. - Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly. - Knowledge of Cloud Computing and S2P/P2P is a plus. - Ability to prioritize tasks in a fast-paced environment and previous customer support experience is mandatory. - Collaborative team player with proficiency in SQL for data analysis. - Familiarity with XML and ERP systems, along with a willingness to work in shifts. Join us as an Associate Support Consultant to enhance our support services, advance your skills and career through our support and development initiatives, and contribute to delivering a seamless customer experience.,