Associate Support Consultant

As a member of Basware's global Customer Support team, you will play a crucial role in providing professional and efficient technical assistance to customers and partners worldwide. Your primary goal will be to enhance customer experience by swiftly resolving Cases and Incidents and ensuring seamless utilization of Basware products and services. **Key Responsibilities:** - Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat. - Analyze and troubleshoot reported issues systematically. - Deliver high-quality resolutions while adhering to support standards. - Provide exceptional customer service with a focus on simplifying customers' experiences. - Collaborate with technical teams to efficiently resolve complex issues. - Proactively follow up with customers for feedback. - Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use. **Qualifications Required:** - Bachelor's degree in a relevant field or equivalent practical experience. - Strong analytical skills and a knack for problem-solving. - Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner. - Knowledge of Cloud Computing and S2P/P2P is a plus. - Ability to prioritize tasks in a fast-paced environment. - Previous customer support experience is mandatory. - Collaborative team player. - Demonstrate proficiency in SQL for data analysis. - Familiarity with XML, and ERP systems. - Willingness to work in shifts. Joining Basware as an Associate Support Consultant will provide you with opportunities to contribute to enhancing support services while advancing your skills and career through our support and development initiatives. Don't miss this chance to be part of our global team dedicated to delivering the best possible business outcomes with Basware's AP solutions. As a member of Basware's global Customer Support team, you will play a crucial role in providing professional and efficient technical assistance to customers and partners worldwide. Your primary goal will be to enhance customer experience by swiftly resolving Cases and Incidents and ensuring seamless utilization of Basware products and services. **Key Responsibilities:** - Act as the primary contact for customer inquiries, concerns, and support requests via ticket notes, phone, and live chat. - Analyze and troubleshoot reported issues systematically. - Deliver high-quality resolutions while adhering to support standards. - Provide exceptional customer service with a focus on simplifying customers' experiences. - Collaborate with technical teams to efficiently resolve complex issues. - Proactively follow up with customers for feedback. - Contribute to support by creating and developing knowledge base articles and FAQs for internal and external use. **Qualifications Required:** - Bachelor's degree in a relevant field or equivalent practical experience. - Strong analytical skills and a knack for problem-solving. - Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner. - Knowledge of Cloud Computing and S2P/P2P is a plus. - Ability to prioritize tasks in a fast-paced environment. - Previous customer support experience is mandatory. - Collaborative team player. - Demonstrate proficiency in SQL for data analysis. - Familiarity with XML, and ERP systems. - Willingness to work in shifts. Joining Basware as an Associate Support Consultant will provide you with opportunities to contribute to enhancing support services while advancing your skills and career through our support and development initiatives. Don't miss this chance to be part of our global team dedicated to delivering the best possible business outcomes with Basware's AP solutions.