2.0 - 6.0 years

0 Lacs

chandigarh

On-site

As a member of Basware's global Customer Support team, you will be part of a dedicated group of over 230 experts committed to providing professional, efficient, and effective technical assistance to customers and partners worldwide. Our primary objective is to enhance customer experience and satisfaction by promptly resolving Cases and Incidents, ensuring the seamless utilization of Basware products and services. Drawing upon our collective expertise, our Customer Support team aims to help customers achieve the best possible business outcomes with Basware's leading AP solutions. Operating from locations in Chandigarh (India) and Iasi (Romania), our 1st line Customer Support team plays a crucial role in addressing standardized technical queries and issues to uphold customer satisfaction and operational continuity. We are currently looking for candidates to join us in the role of Associate Support Consultant, which requires a minimum of 2 years of customer support experience. Your responsibilities will include addressing customer queries, offering efficient problem-solving assistance, and upholding exceptional communication standards to ensure customer satisfaction. This role will involve both independent work and collaboration with various teams to deliver a seamless customer experience. As an Associate Support Consultant, you will have the opportunity to contribute to the improvement of our support services while enhancing your skills and advancing your career through our support and development initiatives. **Role Responsibilities:** - Serve as the primary point of contact for customer inquiries, concerns, and support requests through ticket notes, phone calls, and live chat. - Systematically analyze and troubleshoot reported issues. - Provide high-quality resolutions while adhering to support standards. - Deliver exceptional customer service with a focus on simplifying customers" experiences. - Collaborate with technical teams to efficiently resolve complex issues. - Proactively follow up with customers for feedback. - Contribute to support efforts by creating and developing knowledge base articles and FAQs for both internal and external use. **Requirements:** - Bachelor's degree in a relevant field or equivalent practical experience. - Strong analytical skills and problem-solving abilities. - Exceptional verbal and written communication skills, with the capacity to explain technical concepts clearly. - Knowledge of Cloud Computing and S2P/P2P is advantageous. - Ability to prioritize tasks in a fast-paced environment. - Previous customer support experience is essential. - Team player with a collaborative mindset. - Proficiency in SQL for data analysis. - Familiarity with XML and ERP systems. - Willingness to work in shifts. **Educational qualifications:** - B.E / B.Tech / M.Tech - CSE/IT - MCA,

Posted 1 week ago

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