Associate Support Consultant

We're Hiring!

Associate Support Consultant
Join us in delivering exceptional client support and driving impactful healthcare solutions.

What You'll Do

As an Associate Support Consultant, you'll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:

✅ Resolving client issues related to product functionality and system setup ✅ Logging, tracking, and documenting support cases ✅ Collaborating with product teams to escalate bugs or feedback ✅ Reproducing client issues and assisting in root cause identification ✅ Learning continuously through mentorship and knowledge base use

Who You Are

Bachelors degree in any stream – Technical/Science/Humanities
Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and eager to learn troubleshooting basics Comfortable working in a hybrid or remote support environment

Bonus If You Have

2–3 years of experience in a customer or product support role
Basic familiarity with cloud, app support, or healthcare software

Working Style

Standard weekday hours, which would include standard US working hours & night shifts when required. With occasional after-hours or holiday support when needed

Work setup — Work from office in a professional office space setup.

We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly

Ready to support world-class products and build your career in tech support?

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.