Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Associate Support Consultant

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

1 - 3 years

6 - 7 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

product management training ticketing helpdesk time management analytical manager technology healthcare troubleshooting support associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Excellent verbal and written communication
Troubleshooting experience

Required Experience:

1-3 years.

Working Arrangements:

24x7 rotational shift

Skills

Good analytical and problem-solving skills.
Strong team player collaborates well with others in multiple time zones; ability to share knowledge with team members.
Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.

Job Responsibilities:

Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or product problems.
Communicate with product management department to improve on current design or to identify possible problems with design.
Stay abreast of current technology in products, design changes, and new products offered.
Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
Open to work in 24x7 rotational shifts.

Preference

Healthcare knowledge and experience
International Helpdesk or Call center experience.

More Jobs at Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

Senior UX Designer

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

3 - 5 yrs

INR 8 - 13 Lacs

Expert UX Designer

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

7 - 9 yrs

INR 8 - 12 Lacs

Expert Software Engineer (Boomi Developer)

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

8 - 13 yrs

INR 12 - 13 Lacs

Contractor - Disbursements Specialist (India Accounts Payable)

Pune

2 - 3 yrs

INR 5 - 9 Lacs

Contractor- Product Support Intern

Pune

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.