21 Support Associate Jobs

Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon s Selling Partner experience? The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for SPS Associate Advisors. Candidate should respond to associate support requests in real time providing education to associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller/vendor experience. Candidate should also liaise with other departments such as Customer Service, Business Teams, stakeholders from different Market places, Merchant Investigations, or Payments teams as required to resolve stakeholder issues and questions. Candidate should display high energy, with passion for technical and process proficiency and a drive to be a relentless advocate for the Seller/Vendor and Associate experience. Has clear understanding of the SPS Ops Support team and how to get things done through formal channels and informal networks. Deep knowledge base in several platforms and specialties with the ability to share that knowledge with others. Willingness to take ownership and offer solutions to ensure a perfect interaction for Selling Partners. The ideal candidate will have the ability to provide just in time coaching and corrective guidance with a focus on building self-sufficiency and accountability in the associate team. Candidate should also possess great deep dive skills to identify the root cause on audits/project or ACES related work. About the team Ops Support team is a part of Partner Support & Solutions (PSAS). We provide operational support to various internal departments which are dependent on Selling partner catalog & Selling partner outreach. We ensure business continuity by solutions and support through trouble tickets. Ops Support team provides support to NA(US and CA), EMEA(UK, FR, DE, IT, ES, AE and KSA), APAC (IN, AU and SG) regions. ***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. Should be a graduate with minimum 2-3 years of contact handling experience in Selling Partner Support. Demonstrates ability to analyze data, using the data to drive decision making. Fosters a positive team environment and collaboration within the AA network. Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. Demonstrates effective, clear and professional written and oral communication. Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Demonstrates effective communication, composure, and professional attitude. ***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. Performance should be in good standing in last two performance cycles. Candidate should not be on any active performance or behavior related plan. Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Global operations advisor driving customer-focused actions and business metrics across teams. Partners with managers to evolve advisor role, provides trend-based feedback, and implements cross-regional solutions Works across team(s) and Ops organization WW to enable associates to take the correct action for customers and drive business metrics. Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through advisor-investigator working relationship. Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level. Basic Operations: The candidate needs to be able to drive results in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target. Will be answerable to managers and leaders across sites and must support her/his investigator team towards meeting the operational metrics of quality, productivity. Associate Support: The Advisor would be responsible for associate query resolution with minimal repeat contacts and establish communication in developing investigators for production work. Process Improvements: As an Advisor, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced. Problem Resolution and Continuous Improvement: Master new advising methodologies and coaching techniques Analyze trends and implement data-driven solutions Enhance investigator work quality for new and existing teams Stay current on tools, processes, and training techniques Serve as accessible KYC resource Develop and improve existing tools Extract insights and formulate recommendations Cross-Functional Partnerships and Collaboration: Drive objectives through cross-functional teamwork Influence stakeholders through effective communication Convey analysis value to business stakeholders Enhance training and quality assurance across teams Real-time Investigation Support: Provide virtual support across the network Offer deep dives, mentoring, and escalation assistance Facilitate cross-training and knowledge transfer This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to collaborate effectively across various teams and levels of the organization. Drive customer-focused actions and business metrics across worldwide operations Evolve advisor function through site manager partnerships and trend analysis Develop and implement new solutions with Ops leaders Pilot and roll out improvements across country, cross-country, and regional levels This role optimizes global operations, enhances advisor effectiveness, and scales solutions across the organization. A day in the life Key Duties: Drive production results and resolve investigator queries within SLAs Support team in meeting quality and productivity targets Efficiently handle associate queries and develop investigators Identify and address operational inefficiencies Collaborate with Ops leaders to pilot and roll out new solutions Analyze trends in advisor-investigator dynamics for actionable insights Good KYC Knowledge 12+ months experience as KYC Investigator Rotational shift availability Peer advising experience Risk Management Fraud domain expertise Strong communication skills Coaching and leadership abilities Adaptability to fast-paced, ambiguous environments Virtual advising and cross-cultural competence Ideal candidate combines technical knowledge, investigative experience, and strong interpersonal skills to excel in a dynamic, global role Preferred Qualifications: Consistent top performer with strong leadership principles KYC process expertise Coaching and Mentoring skills Short Term Advisor experience

Project Support Associate Hyderabad, India Hybrid Job ID: 17244 Date posted: June 04 2025 Category: Technology Job Level: Officer Project Support Associate ABOUT US We are Alter Domus. Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com As a Migration Officer you will be responsible for supporting and overseeing the migration process from one application to another. Responsibilities: Help create a plan of all activities and tasks required to populate the new solutions with all current and historical data necessary for the correct operation of the application. Help create and monitor a report progress tracker for all data migration activities and stages. Identify and report if there are issues or risks during the data migration activities. Co-ordinate and manage data migration activities and tasks. Arrange cleansing and enrichment of data. Testing of populated data to assess and assure quality and accuracy of populated data. Qualifications: 3-5yr of Previous experience in a similar role is a must You are fluent in English You are a fast learner and have excellent communication skills You work well independently as well as in a team WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: ) #LI-HYBRID Share this job Hyderabad, India Jun. 04, 2025 Hyderabad, India Jun. 04, 2025 Hyderabad, India Jun. 04, 2025 No previously viewed jobs Our stories Amanda Donohue, Senior Manager, Cork Think ahead to five years time and where you would like to see yourself. That s what I did and Alter Domus offered me the right path. Aristidis Halikias, Managing Director, Chicago Many might think that the financial services industry is primarily numbers and math, but I believe we are a people business. The people at Alter Domus make it what it is, and we have some of the best in the entire industry. Carla Walmsley, Senior Manager, Jersey Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance. Shania Galea, Corporate Services Officer, Malta As a junior, I learn a lot from all colleagues around me. In addition, the AD Academy keeps on providing us with all the training we need. Join our talent community Already a member? Log in here Email Address First Name Last Name Country Code Phone Number Upload your CV/Resume below Interested In Please select a category or location option. Click Add to create your job alert. Job Category Location Opt-in Promotion

AssisTech Foundation (ATF), is India s first Assistive Technology (AT) ecosystem that focuses on empowering Persons with Disabilities (PwDs) by enabling learning, livelihood, and living opportunities (3Ls of empowerment). We do so by harnessing the power of AT & supporting development of innovative technology products and services. In a span of 4 years, ATF has impacted the lives of 9.1 lakh (910,000) Persons with Disabilities (PwDs) through its high impact programs and initiatives. ATF has a network of 450+ Assistive Technology Startups/ innovators in the country. ATF also co-founded a global network +N Inclusive Innovation Network with organizations in 6 other countries. About the Program: Adidvara is a digital platform designed to connect Persons with Disabilities (PWDs) with Assistive Technology(AT). It enables better access to learning, jobs (livelihood), and living opportunities in one place. Role Description: We are seeking a User Onboarding & Support Associate to join our team. In this role, you will play a vital part in ensuring our beneficiaries have a positive and successful experience with the Adidvara platform. You will be responsible for providing customer support, fostering user engagement, and gathering valuable feedback to continuously improve the platform. Role Requirements: Bachelor s degree in any field. Good communication skills and basic knowledge of computers. Should be able to communicate in Kannada. Key Responsibilities: Identify organisations that support PWDs and maintain a database of the same. Conduct user onboarding sessions (online) to guide new users through the platform s features and functionalities, profile setup and navigation. Provide timely and effective support to users via various channels (e.g., email, chat, phone call) to address their queries and resolve issues with respect to the App. Proactively engage with users to understand their needs, challenges, and feedback. Identify areas for improvement in the user experience and communicate these insights to the product development team. Track user interactions and engagement metrics. Prepare reports and presentations to analyze user behaviour and identify areas for improvement. Ensure completeness of beneficiary data What we offer: Competitive salary, opportunities for growth, collaborative work environment, flexible work arrangements and access to cutting edge technology. A way forward Interested candidates can submit their Resume along with a cover letter to deepali@atflabs.org with a copy to operations@atflabs.org The subject line of the email should read Job role Job Application Your Name (e.g., Program Manager Job Application Jane Doe ). Please utilize this job description as a reference when applying.

Job Summary Overview About Business Unit: The Mid-Market Operations team delivers on the human promise of our powerful platforms It s a thoughtful balance of human and machine; conscientious ad ops specialists executing flawlessly to drive business outcomes for our clients while relentlessly automating to allow us to do our best work On a path of continuous improvement, the team passionately performs to accountable standards and energetically pursues self-development for mastery in the face of a fast-changing technology landscape Were looking for someone with experience in digital media campaign management and troubleshooting Joining Epsilon as an Senior, Campaign Operations Analyst, youll play an integral role in coaching and developing a team of Campaign Operation associates as well as helping our global clients achieve their business goals All our team members are provided an extensive training programme Youll bring hands-on experience and develop your team, a broad understanding of digital marketing and onsite personalization, from both a technical and commercial perspective We encourage continuous learning and pride ourselves in supporting the progression of our team You will be responsible for configuration, trafficking, testing and quality assuring client display campaigns This is a unique opportunity to join an ambitious, leading digital marketing business Responsibilities Essential Functions and Responsibilities: Coach, mentor and support Associate Campaign Operation Analysts Build and configure digital display campaigns Work on multiple projects simultaneously and prioritise workload to ensure a smooth launch of each campaign within the set deadline - prioritisation is key Validate the set-up of all campaigns both in pre-launch and post-launch to ensure they meet requirements Test new product releases ensuring user experience remains intact Collaborate across Sales, Account Management, Media Delivery, Product and Engineering teams to produce high quality results On-going support, troubleshooting technical setups and maintenance of existing clients Become an expert in our platforms and processes Conceptualize and develop automation projects to be used company wide Ownership of your development Actively seek out opportunities to learn and support those around you Qualifications 5-8 years experience configuring digital display campaigns Experience coaching and mentoring, ideal but not mandatory A Bachelor degree and/or relevant courses Working knowledge of HTML and CSS languages Demonstrable interest in digital marketing and tech Keen attention to detail An excellent team player Ambition and a desire to learn Curiosity and an aptitude for problem solving Strong time management and prioritisation skills A pro-active, self-starter that thrives working in a fast-paced environment Excellent written and verbal communication skills A collaborative, positive can-do attitude You're adaptable, every day will provide a different challenge

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate . IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities include, but are not limited to: 1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7.This role will be working from Bangalore (BLR18) Corporate office. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.. Bachelor s degree/Diploma 6 months to 18 months of work experience. Good communication skills Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network

IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities include, but are not limited to: 1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7.This role will be working from Bangalore (BLR18) Corporate office. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.. Bachelor s degree/Diploma 6 months to 18 months of work experience. Good communication skills Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network

As an Integration Support Associate, you ll implement (local) and maintain (local and enterprise) integrations to ensure Zocdoc maximizes appointment inventory and enables patients to enjoy successful booking experiences. You ll Enjoy This Role If You... Are passionate about technology and enthusiastic about bringing solutions to both patients and providers. Are curious people with a love for fixing technology and working with people. Are outstanding in communicating effectively (both verbal and written). A team player who is eager to work in an extremely happy, fun, and progressive environment. Remarkable at time management and prioritization, managing stakeholders and projects simultaneously. Have a knack for quickly understanding technical concepts and troubleshooting issues. Enjoy working with cross-functional teams and collaborating on solutions. Are comfortable handling multiple tasks in a fast-paced environment. Your Day-to-Day Responsibilities... Support: Troubleshoot and resolve existing integration issues or requests for local and enterprise clients. Identify the cause of an issue and resolve or recommend a solution to the appropriate parties. Concisely and accurately provide product feedback to Integration Engineers. Quickly and efficiently resolve cases in our queues, minimizing the need to reassign scheduled calls to teammates. Collaborate closely with internal stakeholders to ensure timely issue resolution. Provide outstanding customer service by proactively communicating updates and resolutions. Implementations: Deploy and set up new implementations efficiently and accurately. Collaborate with engineering and product teams to ensure seamless integration experiences. Ensure alignment between client requirements and integration functionalities. Maintain implementation timelines and proactively address potential blockers. Learning and Development: Attend and participate in team meetings and huddles. Utilize rubrics and peer reviews to learn and improve performance. Provide constructive feedback to coworkers and leaders. Participate in client and cross-team calls and contribute to knowledge-sharing sessions. Continuously learn and stay updated on Zocdoc s evolving platform and integration technologies. Documentation: Update and make corrections to documentation pages when appropriate. Contribute to knowledge base articles to improve the efficiency of issue resolution. Collaborate with other teams to ensure accurate, up-to-date, and accessible documentation. You d Be Successful in This Role If You Have... Bachelors or Masters in a related field (with at least 60% score). 0 to 3 years of work experience (Talented Freshers can also apply). A solution-oriented mindset with excellent problem-solving skills. Strong troubleshooting abilities and analytical thinking. Quick learning capability with a passion for technology. Familiarity with APIs, SQL, and system integrations (a plus). Experience with customer support or technical support environments (preferred). Ability to work effectively both independently and collaboratively. Benefits: An incredible team of smart and supportive people. A competitive compensation package, including attractive medical insurance. Amazing perks - think catered lunch every day, Ping Pong, etc. Daycare/creche facility for kids. Corporate wellness programs with Headspace. Cellphone and Wi-Fi reimbursement. Competitive parental leave. Sabbatical leave (over 5 years). Annual sponsored health check-ups.

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U. S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet. At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U. S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U. S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U. S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet. At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U. S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Vendor Operations team is designed to guide and assist customers/vendors to ensure seamless experience while working with Amazon systems. As a part of this team, the primary role will be providing all reasonable support to customer/vendors in improving their capabilities to ensure that they are able execute their business in the most optimum way. The role will comprise of assisting the customer /vendor to get well versed with various Amazon tools and provide on ground support to assess inputs like PO management, shipment etc. These tasks include, but are not limited to, assisting in training on populating/procuring catalog content, face to face interacting/coordinating with the vendors / manufacturers / customers , identifying and correcting errors, maintaining records of work received and work performed etc. In addition to being a support associate grooming customers/vendor s to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc. I. Skills a. Strong written and spoken communication skills b. Good working knowledge of MS Office Suite II. Ability to a. Multi task in a fast paced environment b. Operate in the system with speed and accuracy necessary to meet Amazon standards c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders III. Demonstrate a. Passion for Business Development b. Strong interpersonal skills c. Excellent listening skills d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines IV. Critical Qualities / Characteristics a. Pace of implementation and consistency in performance b. Willingness to take initiatives and additional responsibilities c. Willingness to travel d. Commitment and completion factor e. Peer respect - establish and maintain cooperative working relationships f. Creative and analytical problem solvers with a passion for operational excellence g. Identify areas of possible process improvements V. Operations a. Meet and interact with Local vendors on Day-to-Day basis in initial process setup. b. Flag possible escalation, dive deep to recommend and implement corrective actions c. Flag any updates received from stakeholders on process to Team Lead/Manager d. Be part of client calls to raise challenges, lead, and document conference discussions - Bachelors degree - Experience with Microsoft Office products and applications

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U. S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U. S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Experience: Employment Type: Job Reference ID: Key Skills: Any Graduate Engineer must have Excellent communication skills, Good knowledge on Windows OS Good knowledge on IT Hardware breakfix Good Knowledge in Printer Configuration Good knowledge on networking concepts Overall good knowledge on Windows Application supports/MS office. Apply for this position Full Name * Email * Phone * Skill Sets * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Client Advisor Support team to partner with the Business. As a Client Advisor Support Associate within the Global Private Bank Advisor Support India team, you will partner closely with various client advisors to support activities. Global Private Bank (GPB) Advisor Support India team is an extension of the global sales organization and partners closely with the Client Advisors - Bankers, Investment specialists, Lending Advisors, Wealth Advisors, Market / Regional Leadership to support them on activities across the client/sales life cycle - Prospecting / Lead generation, creating pitchbooks / updating marketing materials, supporting client onboarding, ongoing client portfolio reviews and analysis, goal based analysis and researching client queries. The team operates in a globally integrated format with strong alignments to Advisors of a given Region/Market to enable contribution to business priorities. Job responsibilities Prepare presentations and materials for client and prospective client meetings. Thoroughly understand Asset Classes and characteristics. Work on Investment Proposals, Goal-Based Analysis, and Investment Reviews. Coordinate with global investment specialists, wealth advisors, and capital advisors on client needs, meeting agendas, and managing client follow-up. Provide insights during pre-call meetings and contribute meaningfully. Ensure accurate information is provided for Client Onboarding activities. Research client inquiries and manage follow-up communication and materials. Periodically update client information. Partner with various functional partners to service clients. Handle a small team of 5 to 10 people. Required qualifications, capabilities and skills Act as a key engagement point with location teams and lead a highly motivated team for both qualitative and quantitative resources to understand complex financial situations and present solutions. University degree holder (including MBA / CFA) and / or with 8+ years of professional experience in a similar capacity Excellent stakeholder engagements skills Inclination to understand market dynamics and develop expertise Fluency in English required. PowerPoint and Excel expertise required Strong understanding of the needs and sensitivities of client management Absolute discretion when dealing with confidential matters Able to work under minimal supervision; adaptable to work in demanding environment Preferred qualifications, capabilities and skills Team Management Experience is preferred Fluency in Mandarin will be an added advantage.

Confidence can sometimes hold us back from applying for a job. Here s a secret: theres no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day. Job Description: Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. **This role will be fully Remote, 5 working days/week, between 11:30PM - 8AM IST. As a Senior Community Associate, Email Support you are responsible for providing excellent front-line customer support via email to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries--related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark s high standards of customer satisfaction. The ideal Sr. Community Associate... understands empathy is the key to helping others exercises strong problem-solving skills and resourcefulness showcases endless patience and contagious positive energy has excellent written and verbal English communication skills Is self motivated and thrives working independently Responsibilities : Engage with Poshmark users via email support Respond to users in a timely, friendly, and professional manner Demonstrate empathy through thoughtful and prompt resolutions for the Community Research, troubleshoot, and recommend solutions for open orders and account-related issues Gather feedback and suggestions from the Community Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals Help with side projects and administrative work as needed Flexibility to work on holidays and occasional overtime, as required. Requirements: Should be based in Chennai or within Tamil Nadu State, India. This role will be fully Remote, with 5 working days/week, 9 hrs/day between shift hours of 11:30PM - 8AM IST. Must have between 3-6 years of work experience in customer service or community support, particularly in e-commerce. Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred. Strong computer navigation and typing skills Excellent written and verbal English communication skills, with keen attention to detail Willing to work on holidays and provide support over weekends, as required Problem-solving mindset with the ability to work independently and as part of a team Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism Enthusiastic about community, customer service, and spreading love and kindness Endless patience and a positive attitude with the ability to turn a negative into a positive. Competitive by nature; thrives off the success of a team Believes that helping users is crucial to the growth and success of the company 3 Months Accomplishments Comprehensive onboarding and hands-on training during the initial weeks Exhibit strong typing skills Exhibit strong Salesforce Service Cloud and G-suite tools navigation Self-motivated, independent, transparency in communication and collaboration with local India-based managers and US headquarters managers via Slack/Zoom. Independently handle Tier 2 cases (Shipping/Tracking/Delivery related post-order issues) with efficiency and accuracy 6 Months Accomplishments Seamlessly navigate through all Tier 2 scenarios with ease and accuracy Handle escalated cases independently with minimal manager guidance Provide resolutions that adhere to company policies, guidelines, and terms Meet and exceed established daily case goals on a consistent basis 12+Months Accomplishments Handle escalated cases independently without manager guidance Potential to begin providing mentorship and guidance to new team members and peers Begin contributing to team initiatives About Us Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com , and for company news, visit newsroom.poshmark.com . Why Poshmark At Poshmark, we re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day. We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs. Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. View Poshmarks Job Applicant Privacy Policy here .

Agra Full time Job Title: Project Support Associate Experience: 2 4 years Job Location: M.G Road, Agra Job Type: Full time Job Description: The ideal candidate will thrive in a fast paced environment, possessing the ability to juggle multiple tasks efficiently while maintaining a high level of professionalism and attention to detail. As a Management Trainee, you will play a crucial role in ensuring smooth operations and coordination across various functions within the organization. Key Responsibilities: 1. Task Management: Efficiently manage and prioritize multiple tasks simultaneously, ensuring all deadlines are met and objectives are achieved. 2. Communication Coordination: Facilitate communication flow within the team and across departments, ensuring information is disseminated accurately and promptly. 3. Administrative Support: Provide administrative assistance to various departments as needed, including scheduling meetings, organizing documents, and handling correspondence. 4. Project Coordination: Assist in the coordination of projects by scheduling meetings, tracking progress, and ensuring all stakeholders are informed of updates and deadlines. 5. Data Management: Maintain accurate records and databases, ensuring information is up to date and easily accessible to relevant parties. 6. Team Collaboration: Collaborate with team members to streamline processes and improve efficiency, contributing to a positive and productive work environment. Qualifications: Bachelors degree in business administration, or a related field. Proven experience in a multitasking role, preferably in a fast paced environment. Exceptional organizational and time management skills. Strong communication and interpersonal abilities. Ability to adapt quickly to changing priorities and deadlines. Proactive problem solving skills.

The ideal candidate will thrive in a fast-paced environment, possessing the ability to juggle multiple tasks efficiently while maintaining a high level of professionalism and attention to detail. As a Management Trainee, you will play a crucial role in ensuring smooth operations and coordination across various functions within the organization. Key Responsibilities: 1. Task Management: Efficiently manage and prioritize multiple tasks simultaneously, ensuring all deadlines are met and objectives are achieved. 2. Communication Coordination: Facilitate communication flow within the team and across departments, ensuring information is disseminated accurately and promptly. 3. Administrative Support: Provide administrative assistance to various departments as needed, including scheduling meetings, organizing documents, and handling correspondence. 4. Project Coordination: Assist in the coordination of projects by scheduling meetings, tracking progress, and ensuring all stakeholders are informed of updates and deadlines. 5. Data Management: Maintain accurate records and databases, ensuring information is up-to- date and easily accessible to relevant parties. 6. Team Collaboration: Collaborate with team members to streamline processes and improve efficiency, contributing to a positive and productive work environment. Qualifications: Bachelors degree in business administration, or a related field. Proven experience in a multitasking role, preferably in a fast-paced environment. Exceptional organizational and time management skills. Strong communication and interpersonal abilities. Ability to adapt quickly to changing priorities and deadlines. Proactive problem-solving skills.

Vendor Operations team is designed to guide and assist customers/vendors to ensure seamless experience while working with Amazon systems. As a part of this team, the primary role will be providing all reasonable support to customer/vendors in improving their capabilities to ensure that they are able execute their business in the most optimum way. The role will comprise of assisting the customer /vendor to get well versed with various Amazon tools and provide on ground support to assess inputs like PO management, shipment etc. These tasks include, but are not limited to, assisting in training on populating/procuring catalog content, face to face interacting/coordinating with the vendors/manufacturers/customers, identifying and correcting errors, maintaining records of work received and work performed etc. In addition to being a support associate grooming customers/vendor s to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc. I. Skills a. Strong written and spoken communication skills b. Good working knowledge of MS Office Suite II. Ability to a. Multi task in a fast paced environment b. Operate in the system with speed and accuracy necessary to meet Amazon standards c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders III. Demonstrate a. Passion for Business Development b. Strong interpersonal skills c. Excellent listening skills d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines IV. Critical Qualities / Characteristics a. Pace of implementation and consistency in performance b. Willingness to take initiatives and additional responsibilities c. Willingness to travel d. Commitment and completion factor e. Peer respect - establish and maintain cooperative working relationships f. Creative and analytical problem solvers with a passion for operational excellence g. Identify areas of possible process improvements V. Operations a. Meet and interact with Local vendors on Day-to-Day basis in initial process setup. b. Flag possible escalation, dive deep to recommend and implement corrective actions c. Flag any updates received from stakeholders on process to Team Lead/Manager d. Be part of client calls to raise challenges, lead, and document conference discussions - Bachelors degree - Experience with Microsoft Office products and applications

Designation: Selling Partner (SP) Support Associate, SPS (Level 3) DESCRIPTION The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers at Amazon. A strong track record of customer centricity is required for the role. A SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat and/or email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. Key Responsibilities: 1. Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes SP s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals, 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuous improvement Key job responsibilities Basic Qualification 1. College Graduate 2. Fluent in English language1 (basis requirement) with written and verbal communication skills 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) 4. Typing skills of 30 words per minute with an accuracy of 93% Preferred Qualifications 1. 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment 2. Business acumen in areas of e-commerce and retail is advantageous. - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Vendor Operations team is designed to guide and assist customers/vendors to ensure seamless experience while working with Amazon systems. As a part of this team, the primary role will be providing all reasonable support to customer/vendors in improving their capabilities to ensure that they are able execute their business in the most optimum way. The role will comprise of assisting the customer /vendor to get well versed with various Amazon tools and provide on ground support to assess inputs like PO management, shipment etc. These tasks include, but are not limited to, assisting in training on populating/procuring catalog content, face to face interacting/coordinating with the vendors/manufacturers/customers, identifying and correcting errors, maintaining records of work received and work performed etc. In addition to being a support associate grooming customers/vendor s to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc. I. Skills a. Strong written and spoken communication skills b. Good working knowledge of MS Office Suite II. Ability to a. Multi task in a fast paced environment b. Operate in the system with speed and accuracy necessary to meet Amazon standards c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders III. Demonstrate a. Passion for Business Development b. Strong interpersonal skills c. Excellent listening skills d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines IV. Critical Qualities / Characteristics a. Pace of implementation and consistency in performance b. Willingness to take initiatives and additional responsibilities c. Willingness to travel d. Commitment and completion factor e. Peer respect - establish and maintain cooperative working relationships f. Creative and analytical problem solvers with a passion for operational excellence g. Identify areas of possible process improvements V. Operations a. Meet and interact with Local vendors on Day-to-Day basis in initial process setup. b. Flag possible escalation, dive deep to recommend and implement corrective actions c. Flag any updates received from stakeholders on process to Team Lead/Manager d. Be part of client calls to raise challenges, lead, and document conference discussions Key job responsibilities Ops/Vendor Support: Assist customers/vendors in navigating and utilizing Amazon systems, tools, and processes, ensuring a seamless experience while improving their operational capabilities. Training and Error Resolution: Provide training to vendors on catalog content, PO management, and shipment processes, while identifying and correcting errors, maintaining accurate records of tasks performed. Process Improvement: Take ownership of process improvement initiatives, identifying areas for operational efficiency, and actively participating in stakeholder meetings and calls. Communication and Coordination: Maintain strong communication with both internal and external stakeholders, managing vendor relationships through face-to-face interactions and handling escalations or updates. Multi-tasking and Problem-solving: Operate efficiently in a fast-paced environment, handling multiple tasks, addressing issues proactively, and demonstrating a passion for operational excellence. A day in the life - About the team - - Bachelors degree - Experience with Microsoft Office products and applications