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Associate Support Consultant

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]

2 - 3 years

6 - 7 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

cloud client support healthcare troubleshooting remote support support associate product support technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an

Associate Support Consultant

, you ll be the first line of support for our clients solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat.

Your role will involve:

Resolving client issues related to product functionality and system setup
Logging, tracking, and documenting support cases
Collaborating with product teams to escalate bugs or feedback
Reproducing client issues and assisting in root cause identification
Learning continuously through mentorship and knowledge base use

Who You Are

Bachelors degree in any stream Technical/Science/Humanities
Strong verbal and written communication skills (C1 English proficiency)
Curious, tech-friendly, and eager to learn troubleshooting basics
Comfortable working in a hybrid or remote support environment

Bonus If You Have

2 3 years of experience in a customer or product support role
Basic familiarity with cloud, app support, or healthcare software

Working Style

Standard weekday hours, which would include standard US working hours & night shifts when required. With occasional after-hours or holiday support when needed
Work setup Work from office in a professional office space setup.
We appreciate your time off - Just a heads-up: during key business times, PTO might be limited to keep things running smoothly

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