Associate / Sr. Associate / Lead - Strategy & Operations

Innovaccer

1 - 4 years

16 - 20 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

financial analysis workforce planning data modeling commercial operations pricing management consulting lead operations deal desk artificial intelligence sales strategic planning strategic thinking ops operational excellence retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Innovaccer is looking for

Associate / Sr. Associate / Lead - Strategy & Operations

to drive the company's wide objectives achievement & implement cadences & strategies which will directly impact the top & the bottom line.

About the Role

We are seeking a highly analytical, technically fluent, and solutions-oriented individual to join our Customer Success Operations team. This role is ideal for someone who started their career as a Data Engineer or in a similar technical role, and has since transitioned into Delivery Operations or Strategic Program Management.
As a Lead, youll work cross-functionally to drive operational excellence, accelerate process improvements, and improve the scalability of customer onboarding and success workflows. This is a high-impact individual contributor role that combines technical problem-solving with strategic thinking and process design. Exposure to AI or automation use cases is a strong plus.

A Day in the Life

Capacity & Resource Planning
Build and maintain workforce and capacity planning models to ensure our Customer Success and Delivery teams are resourced to scale effectively.
Delivery Oversight & Technical Fluency
Understand the
end-to-end customer journey
and proactively identify risks, delays, and dependencies across implementations, bringing a working knowledge of technical complexities.
CS Strategy & Planning
Support Customer Success leadership with strategic planning,
OKRs, performance tracking, and operational reviews (MBRs/QBRs)
.
Operational Efficiency
Identify process gaps, design scalable solutions, and drive execution to improve delivery efficiency, customer onboarding, and time-to-value.
Data & Analytics
Build dashboards and reporting in tools like
Power BI
, analyze CS and retention metrics, and run root-cause analyses to support leadership decision-making.
Pricing & Deal Desk Support
Partner with Sales Ops and Finance on
pricing, deal structuring, and commercial governance
to ensure disciplined growth.
Cross-Functional Initiatives
Work closely with
Sales Ops, Product Ops, Engineering Ops, and Business Ops
on high-priority projects that advance company-wide goals.
AI Awareness & Application
Bring an understanding of
AI and automation
to improve CS tooling, customer insights, and operational productivity.

What You Need

Academic excellence: IIT/IIM, ISB, or other top-tier MBA program preferred.
in management consulting, investment banking, corporate strategy, or a high-growth SaaS operations role.
Strong communication and interpersonal skills; able to build trust, influence senior stakeholders, and foster collaboration across teams.
Comfortable working in unstructured, fast-paced environments; youre a self-starter who thrives on ambiguity and takes ownership to drive clarity.
Analytical and structured thinker with experience in data modeling, financial analysis, and operational problem-solving.
Exposure to customer success operations, commercial operations, pricing, deal desk, or workforce planning is highly desirable.

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