Innovaccer logo

Associate / Sr. Associate / Lead - Strategy & Operations

1 - 4 years

16 - 20 Lacs

noida

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

corporate strategy financial analysis management consulting data engineer investment banking ai power bi sales strategic planning customer onboarding automation workforce planning data modeling use cases onboarding finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Innovaccer is looking for

Associate / Sr. Associate / Lead - Strategy & Operations

to drive the company's wide objectives achievement & implement cadences & strategies which will directly impact the top & the bottom line.

About the Role

We are seeking a highly analytical, technically fluent, and solutions-oriented individual to join our Customer Success Operations team. This role is ideal for someone who started their career as a Data Engineer or in a similar technical role, and has since transitioned into Delivery Operations or Strategic Program Management.
Youll work cross-functionally to drive operational excellence, accelerate process improvements, and improve the scalability of customer onboarding and success workflows. This is a high-impact individual contributor role that combines technical problem-solving with strategic thinking and process design. Exposure to AI or automation use cases is a strong plus.

Customer Success At Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organizations business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

A Day in the Life

    • Capacity & Resource Planning

      Build and maintain workforce and capacity planning models to ensure our Customer Success and Delivery teams are resourced to scale effectively.

    • Delivery Oversight & Technical Fluency

      Understand the

      end-to-end customer journey

      and proactively identify risks, delays, and dependencies across implementations, bringing a working knowledge of technical complexities.

    • CS Strategy & Planning

      Support Customer Success leadership with strategic planning,

      OKRs, performance tracking, and operational reviews (MBRs/QBRs)

      .

    • Operational Efficiency

      Identify process gaps, design scalable solutions, and drive execution to improve delivery efficiency, customer onboarding, and time-to-value.

    • Data & Analytics

      Build dashboards and reporting in tools like

      Power BI

      , analyze CS and retention metrics, and run root-cause analyses to support leadership decision-making.

    • Pricing & Deal Desk Support

      Partner with Sales Ops and Finance on

      pricing, deal structuring, and commercial governance

      to ensure disciplined growth.

    • Cross-Functional Initiatives

      Work closely with

      Sales Ops, Product Ops, Engineering Ops, and Business Ops

      on high-priority projects that advance company-wide goals.

    • AI Awareness & Application

      Bring an understanding of

      AI and automation

      to improve CS tooling, customer insights, and operational productivity.

What You Need

    • Academic excellence: IIT/IIM, ISB, or other top-tier MBA program preferred.
    • 2

      years of experience

      in management consulting, investment banking, corporate strategy, or a high-growth SaaS operations role.
    • Strong

      communication and interpersonal skills

      ; able to build trust, influence senior stakeholders, and foster collaboration across teams.
    • Comfortable working in

      unstructured, fast-paced environments

      ; youre a

      self-starter

      who thrives on ambiguity and takes ownership to drive clarity.

    • Analytical and structured thinker

      with experience in data modeling, financial analysis, and operational problem-solving.
    • Exposure to customer success operations, commercial operations, pricing, deal desk, or workforce planning is highly desirable.

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