Job
Description
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What You'll Do As a Support Engineer for the SAP Analysis and API product, you will manage customer incidents in a ticketing system, providing solutions to technical issues that impact business processes. You will adhere to SLAs and KPIs, report defects to development, and work closely with engineering teams to prioritize and validate fixes. You’ll maintain broad product knowledge and deep expertise in specific components. You will also participate in de-escalations for critical issues, provide timely updates via phone and email, and collaborate with global support teams to ensure successful outcomes. On-call support during evenings and weekends may be required on a rotational basis. You’ll mentor fellow engineers, enhance team productivity, and contribute to knowledge sharing by creating documentation and knowledge base articles. You will follow a personal development plan, leveraging training and resources to grow your skills. Additional tasks may be assigned as needed. What You Bring 3–8 years of experience in support, software development, or QA for enterprise cloud applications Strong skills in SQL, log analysis, and debugging web technologies (HTML, XML, JSON, SOAP) Ability to read Java and object-oriented code; troubleshoot browser-based issues Experience with SAP Ariba, SAP MDG, or SAP S/4HANA preferred Proven multitasking and problem-solving skills in fast-paced environments Excellent communication skills with a customer-focused mindset Fluent in English (written and spoken) Bachelor’s or Master’s degree in a technical field preferred. You bring a positive attitude, work well under pressure, and are passionate about helping customers succeed. Meet your team Join a global, collaborative team supporting SAP Analysis and API products. We value learning, teamwork, and customer success, working closely with product and engineering to solve complex issues and deliver high-impact solutions. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 420684 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: . Show more Show less
