Job
Description
We help the world run better What youll do As a Support Engineer for the SAP Analysis and API product, you will manage customer incidents in a ticketing system, providing solutions to technical issues that impact business processes. You will adhere to SLAs and KPIs, report defects to development, and work closely with engineering teams to prioritize and validate fixes. You ll maintain broad product knowledge and deep expertise in specific components. You will also participate in de-escalations for critical issues, provide timely updates via phone and email, and collaborate with global support teams to ensure successful outcomes. On-call support during evenings and weekends may be required on a rotational basis. You ll mentor fellow engineers, enhance team productivity, and contribute to knowledge sharing by creating documentation and knowledge base articles. You will follow a personal development plan, leveraging training and resources to grow your skills. Additional tasks may be assigned as needed. What you bring 3-8 years of experience in support, software development, or QA for enterprise cloud applications Strong skills in SQL, log analysis, and debugging web technologies (HTML, XML, JSON, SOAP) Ability to read Java and object-oriented code; troubleshoot browser-based issues Experience with SAP Ariba, SAP MDG, or SAP S/4HANA preferred Proven multitasking and problem-solving skills in fast-paced environments Excellent communication skills with a customer-focused mindset Fluent in English (written and spoken) Bachelor s or Master s degree in a technical field preferred. You bring a positive attitude, work well under pressure, and are passionate about helping customers succeed. Meet your team Join a global, collaborative team supporting SAP Analysis and API products. We value learning, teamwork, and customer success, working closely with product and engineering to solve complex issues and deliver high-impact solutions. SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 420684 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 420684 Posted Date: Jun 10, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:
