Associate Relationship Manager

About SmartQ:

We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable.

In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 17 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of “how do we make people feel the best every day!”

On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory.

Are you excited to join our team as Associate Relationship Manager?

As Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

Do you possess all these skills and wish to make an impact in the world of food and technology? Join us now!

Roles and responsibilities:

• Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
• Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients.

Qualifications:

• Demonstrated experience in the food industry, with a solid understanding of operations and customer service.
• Proactive and self-motivated, with a strong work ethic, integrity, and the ability to make independent decisions.
• Resilient under pressure, capable of meeting deadlines and handling challenges effectively.
• Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives.
• Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels.
• Strong interpersonal abilities, fostering collaboration and teamwork.
• Expertise in food service, technology, and people management, ensuring smooth operations.
• Results-driven with a sense of accountability, focused on achieving business goals.
• Proven leadership experience, successfully managing teams in dynamic environments.
• Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
• Financial acumen and proficiency in relevant applications, ensuring operational efficiency.
• Agile and adaptable, thriving in fast-paced and evolving work environments.
• Minimum 4 years of industry experience, with a Graduate/Diploma in Hotel Management.
• Availability for a 6-day workweek, with a willingness to travel within city limits as needed.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.