Job
Description
Role Overview: As a senior manager or Assistant Vice President of Organizational Change Management (OCM), you will have the responsibility to lead Change Management teams for client-facing work. You will shape the change management strategy and be accountable for the successful adoption across client portfolios of new processes, tools, and behaviors. Your role will involve setting the OCM strategy, interfacing with executives and key business partners, and deploying best-in-class engagement, communications, training, readiness, and adoption measurement approaches. You will closely collaborate with transformation executives, business leaders, technology partners, and program management to ensure the successful adoption of EXL solutions. Additionally, you will be responsible for directing and leading program-wide and executive, community of practice, and change champion engagement activities, both internally and externally. Your role will also include managing the success of OCM efforts, data reporting, and integrating other EXL solutions and business unit-specific OCM efforts. You will be a direct leader for a team of OCM analysts who are leading OCM efforts. Your responsibilities will involve fostering a culture of ongoing feedback, recognition, and employee development, enabling a culture of empowerment, and ensuring close coordination across complex organizational structures. You will also be responsible for foreseeing and managing risks and issues for internal and external OCM implementations, ensuring successful support and adoption of product launches across full lifecycle initiatives. Organizational change management elements that you will be dealing with include human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities, and tie-in to culture changes. You must possess excellent consultation, communication, and organizational change management strategy competencies, as well as demonstrate project management skills with a focus on business impact and solving complex problems. Responsibilities: - Lead project planning and execution - Optimize project processes and resources - Ensure project deliverables meet requirements - Provide technical support - Collaborate with stakeholders Qualifications: - Bachelor's/Master's in any stream - 5-8 years of experience Role Overview: As a senior manager or Assistant Vice President of Organizational Change Management (OCM), you will have the responsibility to lead Change Management teams for client-facing work. You will shape the change management strategy and be accountable for the successful adoption across client portfolios of new processes, tools, and behaviors. Your role will involve setting the OCM strategy, interfacing with executives and key business partners, and deploying best-in-class engagement, communications, training, readiness, and adoption measurement approaches. You will closely collaborate with transformation executives, business leaders, technology partners, and program management to ensure the successful adoption of EXL solutions. Additionally, you will be responsible for directing and leading program-wide and executive, community of practice, and change champion engagement activities, both internally and externally. Your role will also include managing the success of OCM efforts, data reporting, and integrating other EXL solutions and business unit-specific OCM efforts. You will be a direct leader for a team of OCM analysts who are leading OCM efforts. Your responsibilities will involve fostering a culture of ongoing feedback, recognition, and employee development, enabling a culture of empowerment, and ensuring close coordination across complex organizational structures. You will also be responsible for foreseeing and managing risks and issues for internal and external OCM implementations, ensuring successful support and adoption of product launches across full lifecycle initiatives. Organizational change management elements that you will be dealing with include human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities, and tie-in to culture changes. You must possess excellent consultation, communication, and organizational change management strategy competencies, as well as demonstrate project management skills with a focus on business impact and solving complex problems. Responsibilities: - Lead project planning and execution - Optimize project processes and resources - Ensure project deliverables meet requirements - Provide technical support - Collaborate with stakeholders Qualifications: - Bachelor's/Master's in any stream - 5-8 years of experience
