Job
Description
As a candidate, you should have a solid understanding of basic accounting principles and possess excellent advanced Excel skills. Additionally, you should demonstrate a good grasp of different business functions and exhibit strong email writing skills. Your leadership qualities, along with a proactive and solution-oriented mindset, will be essential for this role. Previous experience in shared services or global finance operations will be advantageous for you. Your soft skills should include excellent analytical and organizational abilities, as well as effective management and communication skills in English (both written and spoken). Being self-disciplined, self-driven, and result-oriented, with a strong focus on teamwork, self-management, and adaptability, will be crucial. You should also be adept at multitasking to excel in this position. Your key responsibilities will involve team leadership and development, where you will lead and mentor a team of P2P & AR helpdesk professionals. You will be expected to foster a collaborative and high-performance culture, conduct regular performance reviews, and provide coaching to team members. Additionally, you will oversee daily P2P & AR helpdesk operations to ensure SLA adherence, monitor ticket volumes, resolution timelines, and quality metrics, and implement process improvements for enhanced efficiency and accuracy. In terms of client and stakeholder engagement, you will serve as the primary point of contact for client escalations and issue resolution. Building strong relationships with internal and external stakeholders and ensuring timely and professional communication across all channels will be part of your role. You will also be responsible for analyzing helpdesk data to identify trends, gaps, and opportunities, driving automation and standardization initiatives, and preparing and presenting operational dashboards and reports to leadership. You will need to ensure adherence to internal controls, policies, and regulatory requirements, as well as support audits and compliance reviews as needed. Having a Bachelor's or Master's degree in finance, accounting, business administration, or a related field, along with 8+ years of overall experience, including 2+ years in P2P & AR Helpdesk and 3+ years in team handling, will be required. Certification in Lean Six Sigma or similar process improvement methodologies would be considered a plus for this role. As a candidate, you should have a solid understanding of basic accounting principles and possess excellent advanced Excel skills. Additionally, you should demonstrate a good grasp of different business functions and exhibit strong email writing skills. Your leadership qualities, along with a proactive and solution-oriented mindset, will be essential for this role. Previous experience in shared services or global finance operations will be advantageous for you. Your soft skills should include excellent analytical and organizational abilities, as well as effective management and communication skills in English (both written and spoken). Being self-disciplined, self-driven, and result-oriented, with a strong focus on teamwork, self-management, and adaptability, will be crucial. You should also be adept at multitasking to excel in this position. Your key responsibilities will involve team leadership and development, where you will lead and mentor a team of P2P & AR helpdesk professionals. You will be expected to foster a collaborative and high-performance culture, conduct regular performance reviews, and provide coaching to team members. Additionally, you will oversee daily P2P & AR helpdesk operations to ensure SLA adherence, monitor ticket volumes, resolution timelines, and quality metrics, and implement process improvements for enhanced efficiency and accuracy. In terms of client and stakeholder engagement, you will serve as the primary point of contact for client escalations and issue resolution. Building strong relationships with internal and external stakeholders and ensuring timely and professional communication across all channels will be part of your role. You will also be responsible for analyzing helpdesk data to identify trends, gaps, and opportunities, driving automation and standardization initiatives, and preparing and presenting operational dashboards and reports to leadership. You will need to ensure adherence to internal controls, policies, and regulatory requirements, as well as support audits and compliance reviews as needed. Having a Bachelor's or Master's degree in finance, accounting, business administration, or a related field, along with 8+ years of overall experience, including 2+ years in P2P & AR Helpdesk and 3+ years in team handling, will be required. Certification in Lean Six Sigma or similar process improvement methodologies would be considered a plus for this role.
