Role Overview: As a senior manager or Assistant Vice President of Organizational Change Management (OCM), you will have the responsibility to lead Change Management teams for client-facing work. You will shape the change management strategy and be accountable for the successful adoption across client portfolios of new processes, tools, and behaviors. Your role will involve setting the OCM strategy, interfacing with executives and key business partners, and deploying best-in-class engagement, communications, training, readiness, and adoption measurement approaches. You will closely collaborate with transformation executives, business leaders, technology partners, and program management to ensure the successful adoption of EXL solutions. Additionally, you will be responsible for directing and leading program-wide and executive, community of practice, and change champion engagement activities, both internally and externally. Your role will also include managing the success of OCM efforts, data reporting, and integrating other EXL solutions and business unit-specific OCM efforts. You will be a direct leader for a team of OCM analysts who are leading OCM efforts. Your responsibilities will involve fostering a culture of ongoing feedback, recognition, and employee development, enabling a culture of empowerment, and ensuring close coordination across complex organizational structures. You will also be responsible for foreseeing and managing risks and issues for internal and external OCM implementations, ensuring successful support and adoption of product launches across full lifecycle initiatives. Organizational change management elements that you will be dealing with include human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities, and tie-in to culture changes. You must possess excellent consultation, communication, and organizational change management strategy competencies, as well as demonstrate project management skills with a focus on business impact and solving complex problems. Responsibilities: - Lead project planning and execution - Optimize project processes and resources - Ensure project deliverables meet requirements - Provide technical support - Collaborate with stakeholders Qualifications: - Bachelor's/Master's in any stream - 5-8 years of experience Role Overview: As a senior manager or Assistant Vice President of Organizational Change Management (OCM), you will have the responsibility to lead Change Management teams for client-facing work. You will shape the change management strategy and be accountable for the successful adoption across client portfolios of new processes, tools, and behaviors. Your role will involve setting the OCM strategy, interfacing with executives and key business partners, and deploying best-in-class engagement, communications, training, readiness, and adoption measurement approaches. You will closely collaborate with transformation executives, business leaders, technology partners, and program management to ensure the successful adoption of EXL solutions. Additionally, you will be responsible for directing and leading program-wide and executive, community of practice, and change champion engagement activities, both internally and externally. Your role will also include managing the success of OCM efforts, data reporting, and integrating other EXL solutions and business unit-specific OCM efforts. You will be a direct leader for a team of OCM analysts who are leading OCM efforts. Your responsibilities will involve fostering a culture of ongoing feedback, recognition, and employee development, enabling a culture of empowerment, and ensuring close coordination across complex organizational structures. You will also be responsible for foreseeing and managing risks and issues for internal and external OCM implementations, ensuring successful support and adoption of product launches across full lifecycle initiatives. Organizational change management elements that you will be dealing with include human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities, and tie-in to culture changes. You must possess excellent consultation, communication, and organizational change management strategy competencies, as well as demonstrate project management skills with a focus on business impact and solving complex problems. Responsibilities: - Lead project planning and execution - Optimize project processes and resources - Ensure project deliverables meet requirements - Provide technical support - Collaborate with stakeholders Qualifications: - Bachelor's/Master's in any stream - 5-8 years of experience
Role Overview: As a part of the team, you will be responsible for planning, developing, and executing the operational strategy for the business unit to ensure client satisfaction, revenue growth, and profitability. Your role will involve ensuring efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunities through sustained delivery. Additionally, you will have the added responsibility of working on account management-related areas such as Account Planning, updating account plans with actions and governance, and strategic review for the future growth of the account. Key Responsibilities: - Grow account in all Lines of Business (LOBs) - Manage operations, analytics, and consulting functions - Deliver savings to client operations with appropriate sign-offs - Ensure USD value delivered to the client and EXL - Maintain and increase Full-Time Equivalents (FTEs) as per budget - Generate additional revenue and focus on efficiencies - leaner, greener, and faster - Ensure smooth migration, process stabilization, and sustained delivery - Reduce operational costs and launch TBP as per opportunity - Evaluate spans of Business-As-Usual (BAU) and low complexity processes - Monitor revenue from the Business Unit (BU) versus target - Deliver guaranteed productivity improvement and improve Gross Margin for the BU - Track Manpower Efficiency Index (MEI) and ensure client satisfaction on all Service Level Agreements (SLAs) and given parameters Qualifications Required: - Bachelor's degree in a relevant field - Previous experience in operational strategy, account management, and revenue management - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Proven track record of delivering results and driving efficiencies - Knowledge of process improvement methodologies and client relationship management (Note: No additional details of the company were mentioned in the job description.) Role Overview: As a part of the team, you will be responsible for planning, developing, and executing the operational strategy for the business unit to ensure client satisfaction, revenue growth, and profitability. Your role will involve ensuring efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunities through sustained delivery. Additionally, you will have the added responsibility of working on account management-related areas such as Account Planning, updating account plans with actions and governance, and strategic review for the future growth of the account. Key Responsibilities: - Grow account in all Lines of Business (LOBs) - Manage operations, analytics, and consulting functions - Deliver savings to client operations with appropriate sign-offs - Ensure USD value delivered to the client and EXL - Maintain and increase Full-Time Equivalents (FTEs) as per budget - Generate additional revenue and focus on efficiencies - leaner, greener, and faster - Ensure smooth migration, process stabilization, and sustained delivery - Reduce operational costs and launch TBP as per opportunity - Evaluate spans of Business-As-Usual (BAU) and low complexity processes - Monitor revenue from the Business Unit (BU) versus target - Deliver guaranteed productivity improvement and improve Gross Margin for the BU - Track Manpower Efficiency Index (MEI) and ensure client satisfaction on all Service Level Agreements (SLAs) and given parameters Qualifications Required: - Bachelor's degree in a relevant field - Previous experience in operational strategy, account management, and revenue management - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Proven track record of delivering results and driving efficiencies - Knowledge of process improvement methodologies and client relationship management (Note: No additional details of the company were mentioned in the job description.)
Job Description: You will be responsible for ensuring that the process transactions are processed as per Desktop procedures, meeting assigned targets in accordance with SLA and Internal standards, and maintaining the quality of transactions as per predefined parameters set by Process Excellence. Additionally, you will need to ensure adherence to established attendance schedules. Key Responsibilities: - Managing calendars and e-mails - Monitoring performance parameters such as productivity, quality, and accuracy - Ensuring attendance and schedule adherence - Performing any other essential functions as directed by the Supervisor Qualifications: - Proficiency in following Desktop procedures for transaction processing - Ability to meet assigned targets within SLA and Internal standards - Strong attention to detail to maintain transaction quality as per predefined parameters - Good time management skills to adhere to established attendance schedules Job Description: You will be responsible for ensuring that the process transactions are processed as per Desktop procedures, meeting assigned targets in accordance with SLA and Internal standards, and maintaining the quality of transactions as per predefined parameters set by Process Excellence. Additionally, you will need to ensure adherence to established attendance schedules. Key Responsibilities: - Managing calendars and e-mails - Monitoring performance parameters such as productivity, quality, and accuracy - Ensuring attendance and schedule adherence - Performing any other essential functions as directed by the Supervisor Qualifications: - Proficiency in following Desktop procedures for transaction processing - Ability to meet assigned targets within SLA and Internal standards - Strong attention to detail to maintain transaction quality as per predefined parameters - Good time management skills to adhere to established attendance schedules
Role Overview: As a key member of the BPS office, you will play a pivotal role in shaping the strategic agenda, enabling smooth operations, and supporting senior leadership with insights for business growth. Your responsibilities will include leading periodic reviews, driving the execution of strategic projects for the Insurance and Healthcare Industry Market Units, supporting company-wide initiatives, and ensuring rigor in performance management. This position requires strong business acumen, stakeholder management, and the ability to work in a dynamic, high-energy environment. Key Responsibilities: - Lead execution of key initiatives across the HLS IMU, ensuring alignment with EXLs broader enterprise goals. - Support the GLC agenda by contributing to OKR setting and ensuring enterprise-wide execution discipline. - Define, monitor, and report on KPIs and OKRs to measure business health and progress against strategic objectives. - Drive periodic Business Reviews for HLS IMU, ensuring leadership accountability and structured tracking of outcomes. - Act as a thought partner to senior leaders in board strategy, strategic account planning, and structuring reviews. - Lead GLC strategic meetings by shaping the agenda, defining key results, and ensuring follow-through on decisions. - Develop executive-level materials such as board/investor updates and business reviews. - Identify and accelerate opportunities for growth and innovation within Health IMU. - Support AI in workflow initiatives that transform business processes and enable future scalability. - Support the design and execution of strategic account planning and new business models. - Drive continuous improvement initiatives that streamline operations and enhance scalability. - Build processes and governance frameworks that support sustained delivery of strategic initiatives. Qualifications: - 5+ years of experience in Business Analysis, Finance, Program management roles. - Proficiency in Excel, PowerPoint, Salesforce. - Strong analytical, problem-solving, and communication skills. - Exposure to AI tools. - Strong financial acumen and senior stakeholder management skills. Role Overview: As a key member of the BPS office, you will play a pivotal role in shaping the strategic agenda, enabling smooth operations, and supporting senior leadership with insights for business growth. Your responsibilities will include leading periodic reviews, driving the execution of strategic projects for the Insurance and Healthcare Industry Market Units, supporting company-wide initiatives, and ensuring rigor in performance management. This position requires strong business acumen, stakeholder management, and the ability to work in a dynamic, high-energy environment. Key Responsibilities: - Lead execution of key initiatives across the HLS IMU, ensuring alignment with EXLs broader enterprise goals. - Support the GLC agenda by contributing to OKR setting and ensuring enterprise-wide execution discipline. - Define, monitor, and report on KPIs and OKRs to measure business health and progress against strategic objectives. - Drive periodic Business Reviews for HLS IMU, ensuring leadership accountability and structured tracking of outcomes. - Act as a thought partner to senior leaders in board strategy, strategic account planning, and structuring reviews. - Lead GLC strategic meetings by shaping the agenda, defining key results, and ensuring follow-through on decisions. - Develop executive-level materials such as board/investor updates and business reviews. - Identify and accelerate opportunities for growth and innovation within Health IMU. - Support AI in workflow initiatives that transform business processes and enable future scalability. - Support the design and execution of strategic account planning and new business models. - Drive continuous improvement initiatives that streamline operations and enhance scalability. - Build processes and governance frameworks that support sustained delivery of strategic initiatives. Qualifications: - 5+ years of experience in Business Analysis, Finance, Program management roles. - Proficiency in Excel, PowerPoint, Salesforce. - Strong analytical, problem-solving, and communication skills. - Exposure to AI tools. - Strong financial acumen and senior stakeholder management skills.
As a candidate, you should have a solid understanding of basic accounting principles and possess excellent advanced Excel skills. Additionally, you should demonstrate a good grasp of different business functions and exhibit strong email writing skills. Your leadership qualities, along with a proactive and solution-oriented mindset, will be essential for this role. Previous experience in shared services or global finance operations will be advantageous for you. Your soft skills should include excellent analytical and organizational abilities, as well as effective management and communication skills in English (both written and spoken). Being self-disciplined, self-driven, and result-oriented, with a strong focus on teamwork, self-management, and adaptability, will be crucial. You should also be adept at multitasking to excel in this position. Your key responsibilities will involve team leadership and development, where you will lead and mentor a team of P2P & AR helpdesk professionals. You will be expected to foster a collaborative and high-performance culture, conduct regular performance reviews, and provide coaching to team members. Additionally, you will oversee daily P2P & AR helpdesk operations to ensure SLA adherence, monitor ticket volumes, resolution timelines, and quality metrics, and implement process improvements for enhanced efficiency and accuracy. In terms of client and stakeholder engagement, you will serve as the primary point of contact for client escalations and issue resolution. Building strong relationships with internal and external stakeholders and ensuring timely and professional communication across all channels will be part of your role. You will also be responsible for analyzing helpdesk data to identify trends, gaps, and opportunities, driving automation and standardization initiatives, and preparing and presenting operational dashboards and reports to leadership. You will need to ensure adherence to internal controls, policies, and regulatory requirements, as well as support audits and compliance reviews as needed. Having a Bachelor's or Master's degree in finance, accounting, business administration, or a related field, along with 8+ years of overall experience, including 2+ years in P2P & AR Helpdesk and 3+ years in team handling, will be required. Certification in Lean Six Sigma or similar process improvement methodologies would be considered a plus for this role. As a candidate, you should have a solid understanding of basic accounting principles and possess excellent advanced Excel skills. Additionally, you should demonstrate a good grasp of different business functions and exhibit strong email writing skills. Your leadership qualities, along with a proactive and solution-oriented mindset, will be essential for this role. Previous experience in shared services or global finance operations will be advantageous for you. Your soft skills should include excellent analytical and organizational abilities, as well as effective management and communication skills in English (both written and spoken). Being self-disciplined, self-driven, and result-oriented, with a strong focus on teamwork, self-management, and adaptability, will be crucial. You should also be adept at multitasking to excel in this position. Your key responsibilities will involve team leadership and development, where you will lead and mentor a team of P2P & AR helpdesk professionals. You will be expected to foster a collaborative and high-performance culture, conduct regular performance reviews, and provide coaching to team members. Additionally, you will oversee daily P2P & AR helpdesk operations to ensure SLA adherence, monitor ticket volumes, resolution timelines, and quality metrics, and implement process improvements for enhanced efficiency and accuracy. In terms of client and stakeholder engagement, you will serve as the primary point of contact for client escalations and issue resolution. Building strong relationships with internal and external stakeholders and ensuring timely and professional communication across all channels will be part of your role. You will also be responsible for analyzing helpdesk data to identify trends, gaps, and opportunities, driving automation and standardization initiatives, and preparing and presenting operational dashboards and reports to leadership. You will need to ensure adherence to internal controls, policies, and regulatory requirements, as well as support audits and compliance reviews as needed. Having a Bachelor's or Master's degree in finance, accounting, business administration, or a related field, along with 8+ years of overall experience, including 2+ years in P2P & AR Helpdesk and 3+ years in team handling, will be required. Certification in Lean Six Sigma or similar process improvement methodologies would be considered a plus for this role.
You will be responsible for: - Ensuring that the process transactions are processed as per Desktop procedures - Meeting the assigned targets in accordance with SLA and Internal standards - Ensuring that the quality of transaction complies with predefined parameters set by Process Excellence - Adhering to established attendance schedules - Managing calendars and e-mails Qualifications required: - Graduation (any stream) or diploma with a minimum of 15 years of education You will be responsible for: - Ensuring that the process transactions are processed as per Desktop procedures - Meeting the assigned targets in accordance with SLA and Internal standards - Ensuring that the quality of transaction complies with predefined parameters set by Process Excellence - Adhering to established attendance schedules - Managing calendars and e-mails Qualifications required: - Graduation (any stream) or diploma with a minimum of 15 years of education
As a Senior Assistant Vice President at EXL in the Analytics division, you will be responsible for leading and managing analytics engagements in the Manufacturing and Automotive domain. Your role will involve collaborating with onshore client teams and internal leadership to ensure project goals are aligned and deliverables are met. Here is a breakdown of your responsibilities: - Act as the offshore delivery lead for analytics projects, supporting client teams and EXL leadership. - Serve as the key offshore contact for client stakeholders, ensuring alignment on project goals and timelines. - Collaborate with onshore teams to understand business requirements, define analytical problems, and deliver insights. - Lead 12 analytics engagements, ensuring high-quality output and client satisfaction. - Manage and mentor a team of 38 consultants, including Team Leads and Analysts. - Contribute to problem definition, solution structuring, and execution planning. - Provide thought leadership in manufacturing and automotive analytics, supporting solution design and innovation. - Support business development efforts through proposal creation, solutioning, and client presentations. - Play an active role in talent development, including hiring, training, and performance management. To qualify for this role, you should have: - A Masters degree in Economics, Mathematics, Computer Science/Engineering, Operations Research, or related fields. - 8-12 years of experience in analytics delivery, consulting, and client engagement, preferably in manufacturing and automotive domains. - Strong experience in marketing, operations, and strategy analytics. - Proven track record in managing offshore teams and delivering analytics services. - Excellent problem-solving, communication, and stakeholder management skills. - Demonstrated leadership capabilities and ability to work in a matrixed environment. Experience with tools and technologies such as Python, R, SQL, Tableau, Power BI, and cloud platforms is a plus. This role is based in Gurgaon, India, with a hybrid working model. If you are looking for a challenging opportunity to lead analytics projects in the Manufacturing and Automotive domain, this role could be a great fit for you. As a Senior Assistant Vice President at EXL in the Analytics division, you will be responsible for leading and managing analytics engagements in the Manufacturing and Automotive domain. Your role will involve collaborating with onshore client teams and internal leadership to ensure project goals are aligned and deliverables are met. Here is a breakdown of your responsibilities: - Act as the offshore delivery lead for analytics projects, supporting client teams and EXL leadership. - Serve as the key offshore contact for client stakeholders, ensuring alignment on project goals and timelines. - Collaborate with onshore teams to understand business requirements, define analytical problems, and deliver insights. - Lead 12 analytics engagements, ensuring high-quality output and client satisfaction. - Manage and mentor a team of 38 consultants, including Team Leads and Analysts. - Contribute to problem definition, solution structuring, and execution planning. - Provide thought leadership in manufacturing and automotive analytics, supporting solution design and innovation. - Support business development efforts through proposal creation, solutioning, and client presentations. - Play an active role in talent development, including hiring, training, and performance management. To qualify for this role, you should have: - A Masters degree in Economics, Mathematics, Computer Science/Engineering, Operations Research, or related fields. - 8-12 years of experience in analytics delivery, consulting, and client engagement, preferably in manufacturing and automotive domains. - Strong experience in marketing, operations, and strategy analytics. - Proven track record in managing offshore teams and delivering analytics services. - Excellent problem-solving, communication, and stakeholder management skills. - Demonstrated leadership capabilities and ability to work in a matrixed environment. Experience with tools and technologies such as Python, R, SQL, Tableau, Power BI, and cloud platforms is a plus. This role is based in Gurgaon, India, with a hybrid working model. If you are looking for a challenging opportunity to lead analytics projects in the Manufacturing and Automotive domain, this role could be a great fit for you.