Associate - Project Manager

As a Senior Manager or Assistant Vice President of Organizational Change Management (OCM), you will have the responsibility to lead Change Management teams for client-facing work. This role involves shaping the change management strategy and ensuring successful adoption across client portfolios of new processes, tools, and behaviors. You will be accountable for setting the OCM strategy, interfacing with executives and key business partners, and deploying best-in-class engagement, communications, training, readiness, and adoption measurement approaches. Additionally, you will closely collaborate with transformation executives, business leaders, technology partners, and program management to guarantee the successful adoption of EXL solutions. Key Responsibilities: - Directing and leading program-wide and executive, community of practice, and change champion engagement activities both internally and externally - Ensuring the implementation of the latest OCM best practices, tools, and stakeholder engagement inside and outside of EXL - Managing the success of OCM efforts, data reporting, and integration of other EXL solutions and business unit-specific OCM efforts - Directly leading a team of OCM analysts who are spearheading OCM efforts - Fostering a culture of ongoing feedback, recognition, and employee development - Enabling a culture of empowerment while ensuring close coordination across complex organizational structures - Foreseeing and managing risks and issues for internal and external OCM implementations - Ensuring successful support and adoption of product launches across full lifecycle initiatives - Organizational change management elements include human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities, and tie-ins to culture changes - Demonstrating excellent consultation, communication, and organizational change management strategy competencies, as well as project management skills with a focus on business impact and solving complex problems Qualifications: - Bachelor's or Master's degree in any stream - 5-8 years of experience (Note: Additional details of the company were not provided in the job description),