Associate Program Manager

Problem-Solving And Collaboration

• Proactively identify and resolve operational challenges to ensure smooth execution.
• Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed.
• Work cross-functionally with instructors, product teams, and support teams to drive program success.
• Build and maintain strong, trust-based relationships with key stakeholders.
• Communicate effectively in both written and verbal formats across teams and leadership.
  

Execution And Operations

• Take end-to-end ownership of stakeholder management, including onboarding, training, work assignment, performance evaluation, payments, and deboarding.
• Develop, execute, and maintain detailed operational plans to ensure seamless program execution.
• Track and manage daily, weekly, and monthly tasks with precision and timeliness.
• Ensure high-quality, error-free deliverables that exceed team standards.
• Monitor and report workstream progress to support strategic decision-making.
• Draft policies and document processes to enhance efficiency and standardization.
• Leverage internal tools (e. g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making.
• Identify and implement process automation and optimization strategies.
• Independently manage and scale up to three workstreams simultaneously.
  

Team Collaboration And Contribution

• Work closely with peers to drive collective team success and operational excellence.
  

Requirements

• Strong passion for education, technology, and working in a dynamic startup environment.
• A background in finance or experience in finance operations is required.
• Prior experience in stakeholder/ vendor management.
• High proficiency in analytical tools such as Excel, Word, and data visualization tools.
• Excellent problem-solving and communication abilities.
• Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams.