About the job: Key responsibilities: 1. Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement 2. Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS) 3. Respond swiftly to resolve learner concerns, ensuring a high standard of service 4. Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction 5. Analyze customer feedback to identify common issues, trends, and areas for improvement 6. Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making 7. Exhibit very high thresholds of emotional intelligence and empathy for the learner's current situation 8. Display a strong counseling approach to tactfully map product benefits with learners' challenges and create a win-win situation for both Scaler and the learner 9. Deliver results against tight deadlines when necessary Who can apply: Only those candidates can apply who: Salary: ₹ 5,00,000 - 6,00,000 /year Experience: 0 year(s) Deadline: 2025-05-23 23:59:59 Other perks: Informal dress code, 5 days a week, Free snacks & beverages Skills required: Client Relationship Management (CRM) and Effective Communication Other Requirements: 1. Good with communication 2. Good with Hindi and English About Company: Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs Scaler Academy and Scaler DSML focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company's strong emphasis on tangible career outcomes.
Key Responsibilities Respond to customer queries in a timely and accurate way, via email & chat Identify customer needs and help customers use specific features Share feature requests and effective workarounds with team members Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our product, sales, and marketing teams About Company: Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs—Scaler Academy and Scaler DSML—focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company’s strong emphasis on tangible career outcomes. Show more Show less
As a Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Responsibilities Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintaining the monthly, quarterly, and annual sales targets. Requirements Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. A minimum of 2 - 6 Years of experience in the EdTech industry, plus experience in B2C sales, is a must. An undergraduate degree in any stream (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends. This job was posted by Bhumi Kaur from Scaler Academy. Show more Show less
Selected Intern's Day-to-day Responsibilities Include Oversee product design of multiple features across different products while coordinating with lead designers, product managers, engineers, and other stakeholders Turn broader ideas into simple flows and designs Design products within existing design systems/ guidelines Translate marketing and business requirements, user needs, and technical requirements into designs that are visually enticing, easy to use, and emotionally engaging Develop design documentation (e.g., style guides, pattern libraries) to ensure the successful delivery of digital experiences About Company: Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs—Scaler Academy and Scaler DSML—focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company’s strong emphasis on tangible career outcomes. Show more Show less
Selected Intern's Day-to-day Responsibilities Make outbound calls to participants in ongoing training programs in the Middle East to ensure engagement, resolve queries, and provide necessary support Conduct outbound calls to prospective participants to communicate the value proposition of Scaler's training programs and enroll them in suitable courses Consistently meet and exceed daily, weekly, and monthly targets for participant engagement and new enrollments Gather feedback from participants to identify areas of improvement and share insights with internal teams Develop a strong understanding of training offerings and the needs of the Middle East market to effectively position Scaler's solutions About Company: Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs—Scaler Academy and Scaler DSML—focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company’s strong emphasis on tangible career outcomes. Show more Show less
As a Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Responsibilities Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintaining the monthly, quarterly, and annual sales targets. Requirements Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. A minimum of 2 - 6 Years of experience in the EdTech industry, plus experience in B2C sales, is a must. An undergraduate degree in any stream (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends. This job was posted by Bhumi Kaur from Scaler Academy.
Selected Intern's Day-to-day Responsibilities Include Handle learner support issues efficiently Ensure active engagement by tracking class attendance, monitoring mock interviews and problem-solving progress, and proactively reaching out to inactive learners for re-engagement Build strong relationships with learners to improve the net promoter score About Company: Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs—Scaler Academy and Scaler DSML—focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company’s strong emphasis on tangible career outcomes.
As a Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Responsibilities Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintaining the monthly, quarterly, and annual sales targets. Requirements Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. A minimum of 2 - 6 Years of experience in the EdTech industry, plus experience in B2C sales, is a must. An undergraduate degree in any stream (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends. This job was posted by Rishita Dembla from Scaler Academy.
Selected Intern's Day-to-day Responsibilities Include Build reusable and actionable analytics resources. Build resources that can democratize data accessibility within the organisation. Act in a consultative capacity to business in the area of data-driven Insights. Solve business problems with data-driven approach. About Company: Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs—Scaler Academy and Scaler DSML—focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company’s strong emphasis on tangible career outcomes.
About the role: - As a Senior Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Designation - Senior Business Development Associate Required work experience - 4 to 6 Years Experience Job Type - Full-time/ Permanent Location - Bangalore, Karnataka Responsibilities: - Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintain the monthly, quarterly, and annual sales targets. Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. Qualifications: - A minimum of 4 - 6 Years of experience in the EdTech industry, plus experience in B2C sales is a must. An undergraduate degree in any stream, (Preferred stream - B. Tech, bachelor's degree in business, Marketing, or a related field.) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends.
About the Role: We are looking for experienced and driven Sales Managers to join our dynamic team. This role is ideal for individuals with a solid background in EdTech sales, proven leadership capabilities, and a passion for building and leading high-performing teams. If you thrive in a fast-paced, performance-driven environment and are ready to make an impact, we want to hear from you. Key Responsibilities: Lead and manage a team of inside sales executives, driving them to meet and exceed sales targets. Drive revenue growth through strategic planning and execution. Track team performance and implement coaching interventions where needed. Monitor sales KPIs and generate daily/weekly reports for leadership review. Collaborate cross-functionally with Product, Marketing, and Ops teams to improve funnel efficiency. Create a performance-driven culture and ensure continuous skill development within the team. Manage end-to-end sales processes including pitch, negotiation, and closures. Requirements: Education: Graduate (minimum qualification) Experience: Minimum 4 years of overall experience, with at least 3 years in EdTech sales and 2+ years of team handling experience in ED-TECH. Proven ability to manage, mentor, and lead a team of high-performing sales professionals. Strong communication, problem-solving, and negotiation skills. Excellent organizational and time-management abilities. Willingness to work from our Bangalore office (WFO).
About the role:- As a Senior Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Designation - Senior Business Development Associate Required work experience - 4 to 6 Years Experience Job Type - Full-time/ Permanent Location - Bangalore, Karnataka Responsibilities:- Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintain the monthly, quarterly, and annual sales targets. Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. Qualifications:- A minimum of 4 - 6 Years of experience in the EdTech industry, plus experience in B2C sales is a must. An undergraduate degree in any stream , (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field.) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends.
As an intern with our company, you will be responsible for handling learner support issues efficiently to ensure a positive learning experience. Your day-to-day responsibilities will include actively engaging with learners by tracking class attendance, monitoring mock interviews and problem-solving progress, and proactively reaching out to inactive learners for re-engagement. Additionally, you will be expected to build strong relationships with learners in order to improve the net promoter score. Our company, Scaler, was launched in 2019 and is India's leading tech education company that focuses on upskilling working professionals and educating aspiring engineers. We offer industry-vetted curriculum that is designed to address real-world challenges through our flagship programs - Scaler Academy and Scaler DSML. These programs are aimed at building impact-driven tech talent, with learners being mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, highlighting our strong emphasis on tangible career outcomes.,
Problem-Solving And Collaboration The core responsibilities for the job include the following: Proactively identify and resolve operational challenges to ensure smooth execution. Conduct pre- and post-mortems to troubleshoot issues and implement damage control as needed. Work cross-functionally with instructors, product teams, and support teams to drive program success. Build and maintain strong, trust-based relationships with key stakeholders. Communicate effectively in both written and verbal formats across teams and leadership. Execution And Operations Take end-to-end ownership of stakeholder management, including onboarding, training, work assignment, performance evaluation, payments, and deboarding. Develop, execute, and maintain detailed operational plans to ensure seamless program execution. Track and manage daily, weekly, and monthly tasks with precision and timeliness. Ensure high-quality, error-free deliverables that exceed team standards. Monitor and report workstream progress to support strategic decision-making. Draft policies and document processes to enhance efficiency and standardization. Leverage internal tools (e. g., Google Sheets, Excel, Power BI, and other analytical tools) for data-driven decision-making. Identify and implement process automation and optimization strategies. Independently manage and scale up to three workstreams simultaneously. Team Collaboration And Contribution Work closely with peers to drive collective team success and operational excellence. Requirements Strong passion for education, technology, and working in a dynamic startup environment. A background in finance or experience in finance operations is required. Prior experience in stakeholder/ vendor management. High proficiency in analytical tools such as Excel, Word, and data visualization tools. Excellent problem-solving and communication abilities. Proactive, self-driven, and action-oriented, with a strong sense of ownership and accountability over multiple workstreams. This job was posted by Tanya Pandey from Scaler Academy.
Responsibilities Manage a team of 7-10 Relationship Managers. Assist us in creating a team from the ground up, including establishing the appropriate workflow, processes, and policies. Drive the team to achieve process SLAs / metrics - productivity and quality targets. Handle metrics like - NPS, Call Quality, AHT, CSAT, Utilization, Shrinkage, Attrition, etc. Monitor daily process-level activities to ensure policies and procedures are being followed. Ensure the team has the resources, information, and process knowledge to deliver an effective service to our customers. Conduct weekly/monthly feedback sessions with team members and present qualitative and quantitative data on their performance. Identify process and product improvement-related opportunities and drive them to execution. Collaborate with other teams within the organization to ensure smooth operations. Perform call audits on a day-to-day basis and share the outcome with the team members. Drive our most sensitive and complex escalations to resolution. Take initiatives to deliver on any other duties as assigned from time to time by the reporting manager/Management. Requirements 4+ years of experience in the voice-based customer experience industry, and 2 years of team handling experience. Excellence in both written and spoken English and Hindi. Passion for creating a world-class support experience for learners. Ability to work under pressure in/fast-paced environment. Knowledge of MS Office and CRM/Telephony tools. Flexible to work in Rotational shifts/WOFFs. Must-have Mindsets And Skillsets Tolerance for ambiguity: which translates to a get-it-done rather than wait-for-perfection approach. Iterative problem-solving: which translates to structuring problems and iterating on creative/implementable solutions. Bias to own, hustle, and deliver, which translates to proactively taking the lead with new initiatives, by default. Obsession with process excellence, which translates to being independent and detailed with all inputs and outputs. Caring and inspirational teammate: which translates to bringing the best out of every colleague, always: ). This job was posted by Aaliya Baxamusa from Scaler Academy.
As a Product Manager at Scaler, you will own the product vision and define the product roadmap. You will be working closely with the tech, design, content, and business teams to build and launch the product and engage and retain users. The role would involve building AI products to help optimise the sales team's efficiency by using AI to boost revenue while optimising cost per lead and customer acquisition cost by using the latest tech. Responsibilities You will be working closely with the tech, design, content, and business teams to build and launch the product, engage and retain users. Evolve a short-term and long-term vision and roadmap for the product based on requirements gathered across consumer needs, market research, and industry trends. Lead, manage, and coordinate with concerned teams toward product-related targets and milestones. Take key product decisions, including those that impact design, usability, features, content, and revenue, in consultation with the leaders. Work closely with the product head on prioritization of tasks and projects for every sprint. Organize internal and external discussions, product brainstorms and focus groups to identify and maintain a list of new ideas for product evolution. Crunch analytics and log data regularly to identify consumer insights/market insights, and find improvements in consumer engagement and conversion rates. Should create prototypes and flow charts/user flow diagrams. Experience in Analytical/MIS Tools (Mixpanel, etc. ). Good understanding of web designs - the ability to tell a good design from a bad one. Requirements 3+ years of professional experience in product management. Should have worked with design and tech teams in the past with a clear understanding of best practices. The ability to break down problem statements and having a structured approach to them is a must. Understanding the technology and education space, along with a strong product sense to leverage mobile as a platform, would be a big plus. High agency while having demonstrated a strong sense of ownership in the past. Great people and stakeholder management skills. This job was posted by Aaliya Baxamusa from Scaler Academy.
About the role:- As a Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Designation - Business Development Associate Required work experience - 1 to 3 Years Experience Job Type - Full-time/ Permanent Location - Bangalore, Karnataka Responsibilities:- Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintain the monthly, quarterly, and annual sales targets. Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. Qualifications:- A minimum of 1 - 3 Years of experience in the EdTech industry, plus experience in B2C sales is a must. An undergraduate degree in any stream , (Preferred stream - B. Tech, Bachelor&aposs degree in Business, Marketing, or a related field.) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends. Show more Show less
As a Senior Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Responsibilities Market Research and Analysis: Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintaining the monthly, quarterly, and annual sales targets. Requirements Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement. Experience in Sales is a must. Preliminary knowledge of LSQ. A minimum of 1 - 3 Years of experience in the EdTech industry, plus experience in B2C sales, is a must. An undergraduate degree in any stream (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field. ) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends. This job was posted by Shalini K from Scaler Academy.
About the role:- As a Senior Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Designation - Senior Business Development Associate Required work experience - 4 to 6 Years Experience Job Type - Full-time/ Permanent Location - Gurugram, Haryana Responsibilities:- Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintain the monthly, quarterly, and annual sales targets. Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. Qualifications:- A minimum of 4 - 6 Years of experience in the EdTech industry, plus experience in B2C sales is a must. An undergraduate degree in any stream , (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field.) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends.
About the role:- As a Senior Business Development Associate, you will play a crucial role in driving the growth and success of our company. You will be responsible for identifying new business opportunities, building and maintaining client relationships, and contributing to the overall strategic development of the organization. This role requires a dynamic individual with excellent communication skills, a strategic mindset, and the ability to thrive in a fast-paced, results-driven environment. Designation - Senior Business Development Associate Required work experience - 4 to 6 Years Experience Job Type - Full-time/ Permanent Location - Gurugram, Haryana Responsibilities:- Market Research and Analysis - Conduct thorough market research to identify potential clients, industry trends, and competitive landscape. Lead Generation - Generate leads through various channels, including cold calling, networking events, and digital platforms. Goal Setting and Reporting - Achieving and maintain the monthly, quarterly, and annual sales targets. Excellent and proficient verbal and written English communication skills. A passion for sales and target achievement Experience in Sales is a must. Preliminary knowledge of LSQ. Qualifications:- A minimum of 4 - 6 Years of experience in the EdTech industry, plus experience in B2C sales is a must. An undergraduate degree in any stream , (Preferred stream - B. Tech, Bachelor's degree in Business, Marketing, or a related field.) Proven experience in business development, sales, or a related role. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Goal-oriented with a track record of meeting and exceeding targets. Knowledge of the industry and market trends.