Relationship Manager Fresher Job

Job Description

About the job: Key responsibilities: 1. Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement 2. Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS) 3. Respond swiftly to resolve learner concerns, ensuring a high standard of service 4. Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction 5. Analyze customer feedback to identify common issues, trends, and areas for improvement 6. Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making 7. Exhibit very high thresholds of emotional intelligence and empathy for the learner's current situation 8. Display a strong counseling approach to tactfully map product benefits with learners' challenges and create a win-win situation for both Scaler and the learner 9. Deliver results against tight deadlines when necessary Who can apply: Only those candidates can apply who: Salary: ₹ 5,00,000 - 6,00,000 /year Experience: 0 year(s) Deadline: 2025-05-23 23:59:59 Other perks: Informal dress code, 5 days a week, Free snacks & beverages Skills required: Client Relationship Management (CRM) and Effective Communication Other Requirements: 1. Good with communication 2. Good with Hindi and English About Company: Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs Scaler Academy and Scaler DSML focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company's strong emphasis on tangible career outcomes.