Associate Program Director

Birlasoft

0 years

0 Lacs

Mulshi Maharashtra India

Posted:1 week ago| Platform:

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Skills Required

management metrics reporting escalation drive service sigma lean compliance score report measurement leadership communication assessment negotiation adaptability

Work Mode

On-site

Job Type

Full Time

Job Description

Area(s) of responsibility

Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.
Ability to handle Major escalation, drive Go-to-Green Plan and take charge till we stablise
Contribute to establish and maintain organizational delivery excellence strategy
Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe)
Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics
Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards
Collaborate with all ICTS stakeholders to ensure compliance with Delivery Excellence goals and objectives.
Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery
Experience in defining metrics and measurement based on latest industry trends and best practices.
Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform
Focus on bringing innovation to improve quality and delivery assurance processes.
Global exposure and having proven record of working in cross cultural environment. Strong communication & decision making skills.
Strong analytical & decision-making capabilities along with very strong people skills.
This would be a supervisory role with both direct & indirect set of reports.
Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment

Skills and attributes for success

Stakeholder Management
Global Mindset
Influencing and Negotiation skills
Change Management, Adaptability and Agility
Innovative mindset and ability to relevant models suiting to the context

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