Associate

About Porter

At Porter, we’re on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.

We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration, we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If you’re looking to work where scale meets purpose, complexity fuels learning, and culture isn’t an afterthought, Porter is the place.

We are looking for a detail-oriented and process-driven Onboarding Specialist (Associate) to join our People Operations team. You’ll play a key role in ensuring a smooth and seamless experience for all new joiners — from documentation to Day 1 readiness.

Key Responsibilities

• Ensure all new hire documentation is collected, verified, and uploaded accurately and within defined timelines

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  Frontline query handling for new joiners — resolve doubts related to joining, documentation, and onboarding logistics
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  Monitor and ensure compliance to SLA and TAT standards for all onboarding-related processes including Background Verification
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  Coordinate with IT/Admin teams to ensure Day 1 readiness
• Maintain accurate data records and trackers for all onboarding cases
• To manage the Background Verification process which includes coordinating with the BGV vendor, employees and People Business Partners.
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  Continuously look for ways to streamline the onboarding process and improve new hire experience
• Ensure onboarding files are audit-compliant (ID proof, offer letters, tax forms, etc.)

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  Work with internal auditors if any documentation discrepancies arise

What You Bring

• 0–2 years of experience in HR Operations, onboarding, or related roles

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  Strong attention to detail and process orientation
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  Good with basic HR data tracking (Excel/Google Sheets, etc.)
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  Strong communication skills and empathy while engaging with new hires

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  Ability to manage timelines and collaborate across teams

What Success Looks Like

• New joiners consistently report a smooth and confident onboarding experience

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  No process misses on documentation, data entry, or TATs

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  You become a dependable go-to person for anything onboarding related within the team