Associate Operations Manager

R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.

R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Essential Duties and Responsibilities:

• Identify, analyze, and manage all issues about accounts receivable and member service inquiries.
• Coordinate, assign, audit, and supervise work with all India BSO teams to ensure productivity standards and goals are consistently met.
• Review and analyze past-due receivables with BSO global team every week.
• Monitor cash inflow and identify the roadblock which hindering the cash and highlight the same to the leadership team
• Active participation in weekly AR calls; denial review call with onshore team
• Oversee monthly A/R reporting, weekly ATB, monthly performance deck,
• Supervise staff including performance management, training and development, workflow planning, hiring, and disciplinary actions.
• Implement and maintain department compliance with new and existing policies and procedures.
• Ensure timely completion of month-end duties and perform other duties as assigned.
• Continually evaluate AR operations and make suggestions for improvement.
• Knowledgeable in revenue cycle management
• Reliable and punctual in reporting for work and taking designated breaks.

Required Skillset

• 6+ years of background in AR and denial management aspects of revenue cycle management. Preference will be given if have hospital AR experience.

• 2+ years of People Management experience leading or supervising billers.

• Must possess strong working knowledge of CPT, ICD10, Denials, Appeals, & Correspondence, AR and Denial Management.
• Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship-building skills.
• Ability to effectively speak with providers, employees, and all levels of staff within the company.
• Practical work experience desired in client relations, implementation and support, and process planning and improvement.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong work ethic and professional communication.
• Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to critiques, suggestions, and new ideas.
• Strong attention to detail and keep a constant eye out for opportunities to improve efficiency.
• Be passionate about customer service. You love helping people, and you constantly strive to deliver great solutions.
• Have experience with hospital billing and Meditech software will be given preference.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.