Associate Manager Integration Consulting

The Associate Manager, Integration Consulting is responsible for all integration work and the resources assigned to that work. This role is responsible for planning, managing and successfully leading a team of consultants in integrating data for our new and existing customers.
Primary Duties and Responsibilities:Management of a team consisting of integration consultants and/or program managersProvide guidance to the individuals on issue troubleshooting and resolution, client interactions and scheduling conflictsPerformance management including training plans, ongoing coaching, annual reviews, career pathing, promotion readiness reviews, and goal creationIdentify and implement tool and process improvements and drive ongoing efficiencies, optimize reporting, and improve customers experience; drive consultants to do the sameAttend process improvement and organizational readiness meetings and facilitate knowledge transfer to the teamEffectively communicate and report on integration initiatives and monthly dashboardsHighest degree of responsiveness and service to the team and our customersWork closely across all teams to ensure all facets of the integration process are functioning efficiently, to ensure quality and customer experience is optimal, and help remove any obstaclesServe as an escalation point to Implementation Project Managers for integration issuesAnalyze customer surveys to identify quality improvements; reach out to customers when appropriateCollaborate with team, Implementation Managers, and Support Managers and provide creative solutions and recommendations on issue and risk resolution for projectsDevelop and lead staffing initiatives to meet SLADevelop and lead process improvement initiativesDevelop and lead resource and revenue assessmentsDrive key department-wide initiativesOther duties as assignedRequired Qualifications:At least 8 years consulting experience, preferably in the Human Capital Management Software or similar spaceExperience in communicating technical and project information in a business/commercial contextAbility to work in a team, often remotely, in a large corporate environmentA self-starter, who can operate successfully in this dynamic and fast-moving corporate environmentIn office/onsite requirementRequired coverage of US Time zone in shift 7 with flexibility to cover additional hours as requiredPreferred Qualifications:UKG integration experienceStrong written and verbal communication skillsProven change agentStrong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlinesCreative problem solving skillsStrong organizational and time management skillsOrganized, self-motivated, hardworking, dedicated, with a strong sense of accountability.