Job
Description
Company Overview: Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications Position Overview: The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications. We are looking for Associate IT Operations Analyst with the following technical skills Knowledge of IAAS/PAAS on Windows Azure/AWS Cloud Platforms Knowledge of Azure ILB/AppGateways/Traffic Managers Knowledge installation/migration/up-gradation of Windows/Linux servers Troubleshooting issues with Windows/Linux servers. Experience in supporting applications like Web Apps, Websites, and applications hosted on IIS. Hands-on Experience in IIS administration. Knowledge of Ansible, Terraform. Knowledge of application deployment tools and deployment processes. Incident and change management process knowledge – ITIL is preferred Good Understanding of Networking tools and Network related troubleshooting Good understanding of storage and backup administration Good understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS ITIL experience and experience on Release and Build deployment experience Understanding of various monitoring tools (Eg: Axonius, Zabbix, Opsramp, SCOM, F5, AppDynamics, PRTG, Pagerduty) Understanding of ticketing tools like Service Now and Jira Knowledge in Application Operations and DevOps are preferred. Essential Duties and Responsibilities: IT Operations Provide operations support for AWS/Azure Cloud. Uses appropriate tools to deploy and troubleshoot applications and deployments. Follow all the processes defined by the Business to ensure the expected outcomes Application installation, management, upgrade and maintenance. Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability. Provide Feedback to dev and Qa teams to follow the best application deployment and ITIL processes. Maintain technical documentation Relationships and engagement: Implements Team engagement/ good communications with Team and relevant stakeholders, for example, handling of incidents, problems, and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information. Uses Feedback from customers and stakeholders for effective work relationships. Job Qualifications Education: Required: Bachelor’s Degree in Computer Science, Mathematics, or Information Technology, or related field. Preferred: Master’s Degree in Computer Science or Information Technology or related field. Experience: 0-3 years’ IT Experience 0-3 years’ experience managing Windows and or Linux operating systems 0-3 years’ experience managing systems in Azure, AWS. 0-3 years’ experience working with ARM and or CFT templates 0-3 years’ experience working with configuration management solutions (i.e. Ansible, Chef, Puppet) 0-3 years’ experience in data base support Experience working in a student employment program or related experience An interest in Information Technology and in Information Services and Software space Other Knowledge, Skills, Abilities or Certifications: Experience in to Public Cloud (Azure/AWS) Soft Skills Required Excellent analytical and problem-solving abilities Excellent communication and presentation skills Strong client-service orientation Sound business acumen and strategic skills Excellent oral, written, and interpersonal communication skills, including strong presentation skills. Strong client-service orientation A positive attitude and the ability to thrive in a collaborative environment. Outstanding organizational skills Ability to collaborate effectively at all levels and functions Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
