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Delhivery
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Associate - Fleet Operations (Hyderabad)

Associate - Fleet Operations (Hyderabad)

Delhivery

1 - 3 years

3 - 4 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

fleet operations route planning vehicle management fleet transportation operations fleet management vehicle tracking operations transport operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

1. Fleet Operations Management

Ensure all delivery partners (fixed fleet) report on time and are route-ready each day.
Allocate delivery routes as per SOP and ensure balanced utilization of all partners.
Track vehicle readiness, fuel levels, and compliance before dispatch.
Monitor live performance throughout the shift and intervene when delays or issues arise.

2. Attendance & Compliance Tracking

Maintain accurate attendance, leave, and shift adherence records for all partners.
Ensure compliance with safety, documentation, and operational standards.
Conduct random checks to ensure adherence to uniform, ID, and safety equipment norms.

3. Partner Engagement & Retention

Build and maintain positive relationships with all delivery partners.
Conduct regular check-ins, feedback sessions, and engagement activities to reduce attrition.
Support the Fleet Manager in implementing partner recognition or incentive programs.
Address partner concerns and escalate major issues to the Fleet Manager for resolution.

4. Performance Monitoring & Reporting

Track partner KPIs such as attendance %, utilization %, delivery timeliness, and customer feedback.
Prepare daily and weekly reports on centre-level performance metrics.
Highlight trends and gaps (e.g., repeat absentees, underperforming routes, service delays).

5. Escalation & Issue Resolution

Handle first-level on-ground escalations related to partner behavior, delivery issues, or route confusion.
Coordinate with operations, customer support, and the Fleet Manager for issue closure.
Maintain incident logs and follow up on preventive measures.

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