Overview
Founded in 1988 and headquartered in Atlanta, Georgia Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.
Learn:
We believe ongoing learning is critical and are focused on providing a work environment where individuals can take ownership of their careers.
Grow:
We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors.
Thrive:
Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what you as an individual, and we as an organization, can achieve together.
Job Summary:
This position is responsible for reviewing loan documents, obtaining payoff approval, calculating fees and penalties, and completing payoff request. Create and disseminate various production and quality reports on a daily and monthly basis. Good understanding on Loan servicing and provide subject matter expertise on reviewing complex loan documentation language. Approving Payoff calculations done by analysts, cash action forms and escrow disbursements.
Responsibilities
- Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area.
- Identify risk areas in the Process and implement mitigation plans.
- Maintaining process specific documents like procedure manuals, process maps and work aids.
- Driving calls with onshore team members and management level leaders.
- Taking ownership of work allocation, team metrics and monitoring deliverables to stakeholders.
- Support performance and overall effectiveness of the Team.
- Perform or guide others on complex loan related servicing activities that require planning, evaluation, and interpretation.
- Onboarding new team members by raising required accessed and conducting training sessions.
- Monitor collateral and prepare payoff quotes, releasing collateral, prepare cash action forms and disbursement of escrows.
- Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans.
- Review moderately complex loan servicing documentation language and modifications.
- Coordinate and reconcile all loan advances and payments with internal record system and member banks.
- Provide subject matter expertise and interpretation of procedures to less experienced individuals.
- Determine appropriate course of action and conduct investigative steps to fully identify customer Issues.
- Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team.
- Provide training and guidance to less experienced peers in interpreting and understanding loan documents as wells as managing cross group projects.
- Research, respond and to resolve to the raised concerns from the stakeholders.
- Prioritize work and provide day to day work leadership and mentorship to support team.
- Lead or contribute to customer issue resolutions that require coordination amongst various teams.
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements.
- Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.
- Respond independently to complaints escalated at the highest level.
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- University Masters/bachelor’s degree in business or related discipline.
- 5+ Years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education.
- Certifications in Commercial Mortgage Servicing is an added advantage.
- Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers.
- Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting.
- Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands.
- Strong work ethic and a sense of urgency.
- Skilled in managing sensitive information while upholding privacy.
- Handling workload and special projects efficiently.
- Ability to work both independently and within a team environment.
Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.
