Associate Director Transaction & Processing

Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area. Identify risk areas in the Process and implement mitigation plans. Maintaining process specific documents like procedure manuals, process maps and work aids. Driving calls with onshore team members and management level leaders. Taking ownership of work allocation, team metrics and monitoring deliverables to stakeholders. Support performance and overall effectiveness of the Team. Perform or guide others on complex loan related servicing activities that require planning, evaluation, and interpretation. Onboarding new team members by raising required accessed and conducting training sessions. Monitor collateral and prepare payoff quotes, releasing collateral, prepare cash action forms and disbursement of escrows. Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans. Review moderately complex loan servicing documentation language and modifications. Coordinate and reconcile all loan advances and payments with internal record system and member banks. Provide subject matter expertise and interpretation of procedures to less experienced individuals. Determine appropriate course of action and conduct investigative steps to fully identify customer Issues. Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team. Provide training and guidance to less experienced peers in interpreting and understanding loan documents as wells as managing cross group projects. Research, respond and to resolve to the raised concerns from the stakeholders. Prioritize work and provide day to day work leadership and mentorship to support team. Lead or contribute to customer issue resolutions that require coordination amongst various teams. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements. Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction. Respond independently to complaints escalated at the highest level. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. Requirements: University Masters/bachelors degree in business or related discipline. 5+ Years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training and education. Certifications in Commercial Mortgage Servicing is an added advantage. Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethic and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment