Customer Support Representative

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate– CSR Team” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross -functional projects we are equal opportunity employer with growth based on meritocracy.

Summary:

The Sales Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answering inbound calls for B2Bcustomers.
• Dialing outbound calls for lead generation or sales support.
• Handling chat queries and providing email support.
• Keeping up to date with product knowledge and industry trends.
• Resolving customer complaints and ensuring customer satisfaction.
• Perform additional duties as required and or requested

Desired Candidate Profile

• Minimum of1 –4 years of experience in INTERNATIONAL VOICEPROCESS
• The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
• The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
• The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
• Strong attention to details and Good follow up skills.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
• Flexible to nightshifts is mandatory.