Customer Support Representative

0 years

1 Lacs

Posted:8 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

We are looking for a dedicated and proactive Customer Support Representative to join our team in the education sector. The ideal candidate will communicate with students, address their concerns, and provide smooth resolution to ensure a high-quality learning experience. Strong English communication skills are mandatory.

Key Responsibilities

  • Handle student queries through phone, email, chat, or ticketing system.
  • Provide timely and accurate solutions to student issues related to courses, fees, login access, classes, and general support.
  • Guide students through processes such as registration, course navigation, and exam-related queries.
  • Maintain records of student interactions and follow up on pending cases.
  • Escalate complex issues to the concerned departments when needed.
  • Ensure high levels of student satisfaction through professional and empathetic communication.
  • Maintain adherence to support processes, SLAs, and quality standards.

Required Skills & Qualifications

  • Good English communication skills (verbal and written) — mandatory.
  • Strong problem-solving ability and patience while dealing with students.
  • Basic computer knowledge and ability to learn support tools quickly.
  • Ability to work in a fast-paced environment.
  • Positive attitude, customer-focused mindset, and willingness to learn.
  • Freshers are welcome; training will be provided.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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