Job
Description
As an Event Planning & Operations Manager at Andaz Delhi, your primary responsibility will be to oversee the planning and execution of all events, ensuring alignment with client requirements and hotel standards. You will serve as the main point of contact for clients, providing guidance and solutions throughout the planning process. Your duties will involve coordinating with internal departments such as Culinary, Banquets, Rooms, AV, etc., to ensure smooth event delivery. Conducting pre-event briefings, event site inspections, and post-event evaluations will also be part of your role. Additionally, you will be responsible for preparing event contracts, proposals, Banquet Event Orders (BEOs), and function sheets accurately and in a timely manner. It is essential to maintain a detailed knowledge of the hotel's facilities, services, and competitive set. In terms of Client Relationship Management, you will be expected to build and nurture strong relationships with clients, event planners, and corporate decision-makers. Client meetings, site visits, and event follow-ups will be conducted to secure repeat business. Personalized service delivery for VIP and high-value clients will be a key focus. Handling client feedback and resolving issues promptly to ensure guest satisfaction is crucial. Collaborating with the Director of Events and Sales team, you will work towards driving event-related revenue. This will involve developing proposals, negotiating contracts, and finalizing event agreements in line with hotel policies. Identifying upselling opportunities for banquet packages, rooms, F&B, and ancillary services will be part of your responsibilities. Contributing to achieving revenue targets through creative event concepts and effective planning is essential. As a leader, you will assist in managing, mentoring, and motivating the Events Planning team to achieve departmental goals. Providing training and coaching to associates on event planning standards, communication, and client management is vital. Supporting in manpower planning, scheduling, and team performance reviews will also be required. Fostering a collaborative, positive, and guest-centric team culture is a key aspect of your role. In terms of Administration & Reporting, you will ensure accurate and updated records of event contracts, agreements, and documentation. Maintaining efficient filing systems (manual and electronic) for all event-related correspondence will be part of your duties. Additionally, preparing reports on event performance, revenue contribution, and client feedback, as well as monitoring departmental KPIs, are essential for ensuring compliance with brand and operational standards. Qualifications & Skills: - Bachelor's degree in Hospitality, Event Management, or a related field. - Minimum 8+ years of experience in event planning, with at least 3 years in a managerial role within a 5-star/luxury hotel. - Proven track record in planning and executing large-scale corporate and social events. - Strong negotiation, presentation, and communication skills. - Exceptional organizational and multitasking abilities, with attention to detail. - Ability to lead a team and collaborate across departments. - Strong problem-solving skills and adaptability in dynamic situations. - Proficiency in event management software and MS Office; knowledge of Delphi or Opera S&C preferred.,
