Associate Director, Employee Relations

The Role:

The Associate Director, Employee Relations will lead the HR investigations and domestic enquiry function within the organization, ensuring fair, timely, and compliant resolution of employee issues. This role is critical in maintaining workplace integrity, managing disciplinary processes, and upholding organizational values in a high-volume & fast paced environment.

This is a business of rapid change and the Company seeks the right leader, who is comfortable with change, strong in communication and focused on delivering to our “internal customers” – the employees. He/she must be someone who demonstrates tenacity, possesses exemplary character, is ethical in all matters, and who leads with commitment to excellence.

Key Responsibilities

• Lead and manage the end-to-end case management/investigation process for misconduct, policy violations, and disciplinary actions.
• Conduct and oversee internal investigations, ensuring thorough documentation, confidentiality, and compliance with legal and organizational standards.
• Manage domestic enquiry proceedings, including assignment of enquiry officers, coordination with involved parties, and ensuring procedural fairness.
• Collaborate with legal, compliance, and business leaders to ensure alignment on case outcomes and risk mitigation.
• Maintain a centralized case tracking system and generate regular reports on case trends, resolution timelines, and outcomes.
• Provide guidance and training to HRBPs and line managers on handling employee relations issues and conducting preliminary inquiries.
• Ensure adherence to labor laws, company policies, and ethical standards in all case management activities.
• Support audits and external reviews related to employee relations and disciplinary processes.
• Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.
• Drive the continuing development of the team and the integration of HR functions.
• Manage and develop direct reporting staff.

Profile & Experience

• 14+ years of experience in Human Resources positions, with the relevant experience in employee relations, investigations, or compliance in a BPM or large-scale service industry.
• Strong knowledge of disciplinary procedures, and domestic enquiry protocols.
• Excellent interpersonal, analytical, and report-writing skills.
• Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.
• Experience working with a global, matrix environment with multicultural teams.
• Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.