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Description

A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Manage large amounts of incoming calls, emails and chats
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Candidate Skills and Qualification:

Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to display empathy and patience.
Problem-solving skills and the ability to think quickly and rationally in challenging situations.
Proficiency in using CRM systems or similar software.
Adaptability and flexibility in a fast-paced environment.
Previous customer service experience is preferred but not mandatory.
High school diploma or equivalent; additional qualifications will be a plus.

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Associate - Customer Success