Associate Consultant - IT

Associate Consultant- IT

Chennai.

What a typical day looks like:

• Issue Resolution and Troubleshooting: Taking ownership of user problems, monitoring alerts, and analyzing, troubleshooting, and resolving production issues including providing code fixes and testing.
• Proactive Monitoring & Performance Management: Actively monitoring systems and applications using specialized tools, reporting significant issues, and developing solutions to improve availability and performance.
• Root Cause Analysis & Prevention: Conducting thorough root-cause analysis for production errors and implementing corrective action plans to prevent recurrence.
• Process Adherence & Escalation: Following established processes for incident, problem, and change management, including adhering to SLA compliance and escalating unresolved issues appropriately.
• Documentation & Reporting: Maintaining logs of all issues, documenting procedures, configurations, and resolutions, and generating reports on system performance and issue status.
• Automation Initiatives: Identifying and implementing automation possibilities to streamline support processes, reduce manual effort, and improve efficiency.
• Collaboration & Communication: Working effectively with users, development teams, support teams, and other stakeholders to address issues, manage deployments, and ensure system stability.
• Learning & Skill Development: Continuously learning about the software and systems used and supported by the organization to enhance technical expertise and problem-solving abilities.
• KPI Management: Responsible for maintaining the Key Performance Indicator (KPI) for the applications and systems supported includes SLA and MTTR.
• Stakeholder Engagement & Quality Assurance: Collaborating with stakeholders to ensure a bug-free system for end-users, and ensuring resolutions adhere to quality assurance tests
  

Qualifications:

• Bachelor’s or master’s degree in engineering.
• 3-6 years of experience in L1/L2/L3 production support.
• Intermediate knowledge in SQL / Oracle / Snowflake.
• Basic knowledge in Dot.Net, Python, Power Apps, or Java or SSIS and SSRS.
• Experience with Data Management / ETL projects.
• Willing to work rotational shifts (including night and weekend shifts).
• Ability to lead efficiency improvement initiatives and guide team.
• Strong sense of urgency for high-severity incidents and interest for finding root causes, even for tedious tasks.
• Interested in display technology and possessing basic skills to edit dot net scripts.
• Communication: Excellent communication, presentation, and writing skills.
  

What you’ll receive for the great work you provide:

• Health Insurance
• Paid Time Off
  

• Site