Associate Analyst - Onboarding & Maintenance

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary:

The team's main role is to help new domestic vendors during the onboarding process. They set up company profiles, draft contracts by recording the negotiated business terms, obtain signatures from relevant stakeholders, and ensure Lowe's core systems have up-to-date information for specific projects. Additionally, they provide support for events related to onboarding vendors. On a daily basis, the team handles tasks such as setting up new items and managing their life cycle, including activities like managing discontinued items, reviewing and correcting data, changing item types, and maintaining accurate information about items on lowes.com.

Some of what we do:

• Onboard vendors and maintain vendor information as part of Online merchandising
• Provide white glove service to key stakeholders and suppliers
• Item Setup -working with suppliers and merchants to setup new items
• Maintaining the item life cycle
• Monitors the health and integrity of items
• Help establish and maintain item business rules and standards

Roles & Responsibilities:

Core Responsibilities:

• Responsible for synchronizing and coordinating with internal and external business team to fully onboard and maintain products at Lowe’s.
• Responsible for thought leadership regarding minimum viable product attribution to optimize product information that enables consumer confidence in making a buying decision.
• Manages communication between Suppliers and Merchants as it pertains to product information and item lifecycle maintenance.
• Serves as a subject matter expert to support initiatives in growth of the online business, inclusive of process improvement and automation efforts.
• Executes all formal item lifecycle processes and identifies process improvement opportunities.
• Partners with the right teams for any issues needing resolution, with regards to vendor onboarding, item onboarding, Maintenance and Clean-up activities.
• Supports in the execution of efforts to put new processes in place to enhance Lowe’s ability to maintain the library of items.
• Responsible for understanding the merchandising process related to item status changes as well as other actions taken against items related, inventory availability, and fulfillment.
• Partner with an offshore team to execute all activities related to Onboarding & Maintenance
• Responsible for troubleshooting issues and is the single-threaded owner for resolution

Years of Experience

• 0-2 Years

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's Degree/ Business Administration or related field

Skill Set Required

Primary Skills

• Effective Communication
• Problem solving
• Critical Thinking
• Attention to detail
• Resilient and Adaptable
• Learning Agility

Technical

• Hands on experience with MS Office
• Outlook
• Excel
• Word
• Power point

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.