We are seeking a talented individual to join our Operations team at Marsh India Insurance Brokers Pvt Ltd . This role will be based in Mumbai Assistant Vice President -Operations - Enrollment Team Leader Role We will count on you to: Manage enrolment process for Marsh India. Manage and monitor team performance of enrolment team to ensure objectives are met. Coordinate with the Business Leaders, Insurers & TPAs. Monitoring of SLA’s & TAT for endorsements, e-cards and queries. Ensure efficient use of Marsh Internal Portal for client servicing. Review and identify all escalated service requests and use this information to improve continuously within service delivery teams. Manage the invoicing process for all endorsements processed by Ops team. Conduct audit, process review and enhancement. Submit reports to the Senior Management team in a timely manner. Responsible for providing support and guidance to the team. Conduct trainings for colleagues, mentor & coach team members to support their growth within the firm. Monitor the process for DNF/GPA/GTL/FCL cases. What you need to have: Domain Knowledge preferred. MBA degree Technical knowledge - MS Office – Word, Excel and Outlook Worked in insurance sector for at least 3 years Experience in handling Cleints Data analytics Endorsement handling What makes you stand out? Strong analytical and problem solving and skills, Metrics Management. Proven Leadership skill traits Background of having leadership role & people management Good communication and presentation skills.. Ability to work independently and within a team. Good Relationship Management skills & Stake holder management skills Organised, self-discipline and pro-active. Good multi-tasking ability. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Show more Show less