Assistant Vice President, HRO Operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Assistant Vice President, HRO Operations

Responsibilities

• Lead the overall operational activities and ensure noise-free operations, along with strong customer stakeholder management
• Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.
• Assess actual performance against standards to resolve whether the team is on target to reach

goals and take corrective actions as vital

• Constantly work to find the opportunities to drive value beyond SLA’s and contractual terms –

hence be able to drive value share and Transformation opportunity

• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Drive regular governance/ monthly/quarterly to connect with retained leads and tower

managers with strong partnerships in ensuring the success of the service delivery model

• Review delivery of Customer Interaction Centre, Data Management & Operations, Talent

Acquisition, Talent Management, Total Rewards and payroll processing ensuring the operational

• aspects and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management, reporting etc.) are accurate and delivered within

appropriate timeframes and comply with relevant legislation.

• Build and manage multi-disciplinary functions (process & technology) that can successfully

operationalize the end-to-end engagement lifecycle of the HRO operations.

• Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
• Actively work with client and internal team members in identifying and implementing the process standardizing, simplification and automation opportunities, and act as a mentor/support for the teams

Qualifications we seek in you!

• Bachelor in HR / B. Com/M. Com/ MBA HR with mandatory 15+ years and HRO exp of 10+ years in, hire to retire and with deep knowledge of onboarding, helpdesk & payroll
• Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams
• Preferred if candidate have end to end solution expertise and have completed client projects to perform due diligence with APAC clients
• Knowledge of workday and service now.
• Project Management knowledge and Transition Exposure – Should have transitioned large
• client’s relationship seamlessly.
• Ability to lead and build teams with multiple internal partners.
• Ability to build client partnership and work in cross functional teams, especially with relationship
• and sales team
• Quality – Lean and six sigma knowledge and quality driven person
• Must demonstrate a high level of self-motivation, energy, and flexibility

Why join Genpact?

• Be a transformation leader

  – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact

  – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career

  – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best

  – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture

  – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.