Assistant Ticketing Manager

Role Overview:

The Assistant Ticketing Manager will be responsible for overseeing day-to-day ticketing operations, ensuring accuracy, efficiency, and compliance in all travel-related processes. The role involves handling client communication, ticket issuance, and coordination with airlines, consolidators, and internal teams to maintain operational excellence and client satisfaction.

Key Responsibility Areas (KRAs):

1. Ticketing Operations

• Handle ticket issuance, reissuance, refunds, and cancellations for both domestic and international sectors.
• Ensure all tickets are issued accurately, as per client requirements, and within stipulated timelines.
• Maintain proficiency in GDS systems (Amadeus, Galileo, etc.) and ensure updated fare knowledge.
• Verify fare rules, baggage allowances, and schedule changes before ticket issuance.
• Maintain 100% accuracy in ticket issuance and fare application.

2. Customer Service & Support

• Respond promptly to client queries related to ticketing, changes, and travel documentation.
• Provide suitable alternatives and travel solutions during flight disruptions or schedule changes.
• Maintain professional and courteous communication with clients and travel partners.
• Ensure high levels of client satisfaction as reflected in feedback and service ratings.

3. Coordination & Communication

• Coordinate with airlines, consolidators, and suppliers for fare confirmations, waivers, or special requests.
• Support the accounts team to ensure billing and invoicing accuracy for all issued tickets.
• Maintain zero discrepancies between issued tickets and invoices.
• Ensure timely submission of reports and assist in maintaining records for audits.
• Ensure 100% compliance with reporting deadlines.

4. Sales & Revenue Support

• Upsell ancillary products such as seat upgrades, travel insurance, or add-ons.
• Assist in fare comparisons and negotiations to maximize profit margins.
• Track, analyze, and report fare deals, promotions, and seasonal offers, along with regular submission of updates.

5. Process Improvement & Learning

• Identify and suggest process improvements to enhance operational efficiency and reduce manual errors.
• Participate in regular training sessions and workshops.
• Maintain up-to-date knowledge of airline policies, IATA guidelines, and visa requirements.

6. Reporting & Documentation

• Prepare and maintain daily ticketing MIS reports.
• Support management with weekly performance summaries and exception reports.
• Ensure all records are digitally archived, easily retrievable, and audit-compliant with no data loss.

Qualifications & Skills Required:

• Bachelor’s degree in Travel & Tourism, Business Administration, or a related field.
• 3–5 years of experience in ticketing operations, including 1–2 years in a supervisory or senior agent role.
• Proficiency in GDS systems (Galileo mandatory).
• Strong understanding of fare rules, ticketing procedures, and airline operations.
• Excellent communication, leadership, and problem-solving skills.
• Experience in handling group bookings and corporate travel management.
• Ability to perform under pressure and manage multiple priorities.
• Strong organizational skills with high attention to detail.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person