Assistant Ticketing Manager

Company Description

ICE CUBES HOLIDAYS offers unique and unexpected travel experiences across the globe, ensuring that each itinerary is infused with 'something more' for the mind and heart. From the highly feted streets of London and the indispensable ‘Golden Triangle’ of India to the backwaters of Kerala and the shack-lined beaches of Goa, we craft unforgettable journeys. Our professional and dedicated team, combined with first-hand ground knowledge, creates incredible travel experiences tailored to our clients' desires.

Role Description

Candidate must possess the below knowledge for the said post.

1. Ticketing Operations

• Handle ticket issuance, reissuance, refunds, and cancellations for domestic and international sectors.
• Ensure all tickets are issued accurately as per client requirements and within stipulated timelines.
• Maintain GDS (Amadeus, Galileo, etc.) proficiency and ensure updated fare knowledge.
• Verify fare rules, baggage allowances, and schedule changes before ticket issuance.
• Maintaining 100% accuracy in ticket issuance and fare application.

2. Customer Service & Support

• Respond promptly to client queries related to ticketing, changes, and travel documentation.
• Provide alternatives and travel solutions during flight disruptions or schedule changes.
• Maintain a professional, courteous relationship with clients and travel partners also maintaining client satisfaction in feedback surveys.

3. Coordination & Communication

• Coordinate with airlines, consolidators, and suppliers for fare confirmations, waivers, or special requests.
• Support the accounts team with invoice and billing accuracy for issued tickets.
• Maintaining zero discrepancies between issued tickets and invoices.
• Timely submission of ticketing reports & assist in maintaining proper records and audits.
• Managing 100% compliance with reporting deadline.

4. Sales & Revenue Support

• Upsell ancillary products such as seat upgrades, insurance, or add-ons.
• Assist in fare comparison and negotiation to maximize profit margins.
• Track and report fare deals, promotions, and seasonal offers along with submission of reports

5. Process Improvement & Learning

• Suggest process improvements to enhance efficiency and reduce manual errors.
• Participate in periodic trainings.
• Maintain up-to-date knowledge of airline policies, IATA guidelines, and visa requirements.

6. Reporting & Documentation

• Prepare and maintain daily ticketing MIS reports.
• Support management with weekly performance summaries and exception reports.
• Ensure all records are digitally archived and easy to retrieve with no data loss or missing records in audits.

Qualifications

• Bachelor’s degree in Travel & Tourism, Business Administration, or related field.
• Minimum 3–5 years of experience in ticketing operations, with at least 1–2 years in a supervisory or senior agent role.
• Proficiency in GDS system; Galileo.
• Strong understanding of fare rules, ticketing processes, and airline procedures.
• Excellent communication, leadership, and problem-solving skills.
• Experience in group bookings and corporate travel management.
• Ability to work under pressure and manage multiple priorities.
• High attention to detail and strong organizational skills.

Compensation:

• Competitive salary based on experience and best in travel & tourism industries.