Assistant Store Manager

******Assistant Store Manager*****

*****Immediate Joiners Preferred*****

*****Open to work from Borivali (Mumbai)*****

Job Summary

We are seeking a proactive, high-ownership Assistant Store Manager to oversee daily store operations, lead a passionate team, manage customer relationships, and drive sales performance. The role involves maintaining luxury standards, supporting team development, and ensuring seamless studio functioning to deliver exceptional customer experiences.

Key Responsibilities

1. Smooth Studio Operations

• Ensure all customer appointments (walk-in, regular, virtual) are conducted efficiently and on time Maintain studio ambiance, display hygiene, and in-studio experience as per luxury standards.

2. Pre-Visit CRM Management

• Monitor and respond to leads from Instagram, WhatsApp, and web channels.
• Ensure all inquiries are promptly acknowledged and converted into booked visits.
• Assign and track lead responses to the right team members.

3. Post-Visit CRM Management

• Handle all client follow-ups for order updates with accurate and updated information from the system.
• Ensure clients receive timely and professional communication throughout production and delivery.

4. Sales Target Ownership & Performance Tracking

• Own store targets and team targets.
• Track and follow up on progress daily and weekly.
• Maintain performance dashboards including: Conversion Rate, Revenue Booked, Average Order

Value (AOV).

5. Team Leadership & Development

• Mentor team members on career growth and motivation.

6. Studio Scheduling & Activity Planning

• Assisting the store manager in setting up team rosters to optimize work hours.
• Plan training, improvement tasks, and marketing activities during lean hours.

7. Product Quality Checks

• Conduct final product quality via head office team
• Collaborate with the fulfillment head to report feedback accurately.

8. Studio Data Management

• Ensure accurate and timely update of all required studio data points (leads, orders, visits, follow-ups).
• Maintain system hygiene daily to support seamless reporting.

9. Reporting & Insights

• Assisting the Studio Manager in preparing weekly and monthly performance reviews highlighting:
• What went well, what didnt, and why.
• Trends, bottlenecks, improvement areas.
• Suggestions for action.

10. Operational Improvements (Good to Have)

• Proactively identify gaps in execution or customer experience.
• Suggest or help co-create new SOPs for improved studio functioning based on experience.