Our Story: We’re essentially building “Sephora for jewelry”. Tanzire is India’s first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We’re reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we’re looking for a Store Manager to join our our team into its most exciting chapter yet. We’re looking for a dynamic, style-savvy Sales Associate to assist in our retail expansion . This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store’s success. Role Purpose: At Tanzire, our sales associates are like stylists, you are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Tanzire’s brand vision and values both with your team and with every customer you meet. What You’ll Do? Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target Educate our customer on Tanzire’s brand story and stay informed and knowledgeable on all of our products, latest launches, specialized services, care instructions Work on a team of motivated and collaborative people who are unified by our corporate mission Champion Tanzire’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results Assist in efficiently transacting customers with accuracy and diligence Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online to offline purchases and vice versa Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions What You’ll Bring An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team An ability to learn and retain relevant product knowledge to suggest and style for our customers Is able to think critically and solution in the moment to deliver on customer and business needs effectively An ability to meet and exceed key performance indicators including SPH, Conversion, AOV Ability to pay attention to customer feedback, trends and shares insights with management Great attention to detail, and a highly organized working style and strong sense of initiative, Ability to work on the sales floor for extended periods of time. History of successfully participating in and contributing to a positive team working environment
Our Story: We’re essentially building “Sephora for jewelry”. Tanzire is India’s first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We’re reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we’re looking for a Store Manager to join our our team into its most exciting chapter yet. We’re looking for a dynamic, style-savvy Assistant Store Manager to lead our retail expansion. This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store’s success. Customer Service, Sales, and Staff Management: Drives sales through engagement of customers, cross-selling, upselling, and sharing product knowledge. Act as a personal jewlery stylist to the customers and provide recommendations accordingly. Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team. Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers. Gather insights from customers, communicate them to HQ. Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers. Remain knowledgeable on products offered and discuss available options. Promptly respond to and escalate any customer complaints. Inventory and Retail Space Management: Partner with Operations teams to hold successful inventory & cycle counts on a bi-weekly basis. Oversee all aspects of store operations, including opening and closing procedures, cash management, and security protocols. Ensuring the accuracy and reliability of the company's stock records, and identifying discrepancies if they arise. Manage point-of-sale processes and ensure complete accuracy. Reporting: Ensure internal SOP is maintained and daily stock and sales reports are prepared and shared with Tanzire HQ. All sales related and inventory related reports are maintained. Brand: Act as an ambassador of Tanzire’s culture and values within and outside the company. Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level. What you’ll bring to the team? Atleast 1 year of experience in premium fashion/jewelry retail Experience in driving store-level KPIs Passion for styling, jewelry, and customer delight Strong communication, leadership, and problem-solving skills Knowledge of the local market and understanding of store POS systems
Our Story: We’re essentially building “Sephora for jewelry”. Tanzire is India’s first global marketplace for demi-fine jewelry, curating pieces from over 30 women-owned brands across 25+ countries. We’re reshaping how modern, premium jewelry is discovered and experienced. As we gear up for our next phase of growth—including offline expansion and a stronger omnichannel presence—we’re looking for a Store Manager to join our our team into its most exciting chapter yet. We’re looking for a dynamic, style-savvy Store Manager to lead our retail expansion. This is a high-visibility retail space, and we want someone who blends operational excellence with great customer experience and a deep love for jewelry and fashion. You will play a crucial role in shaping a positive shopping experience for customers, motivating and leading the team, and driving the store’s success. Customer Service, Sales, and Staff Management: Drives sales through engagement of customers, cross-selling, upselling, and sharing product knowledge. Act as a personal jewlery stylist to the customers and provide recommendations accordingly. Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team. Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers. Review space productivity data and take action to maximize productivity and sales performance. Gather insights from customers, communicate them to HQ. Provide in-store coaching to staff, working alongside them to demonstrate best practices in customer service and product knowledge. Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers. Remain knowledgeable on products offered and discuss available options. Promptly respond to and escalate any customer complaints. Inventory and Retail Space Management: Partner with Operations teams to hold successful inventory & cycle counts on a bi-weekly basis. Oversee all aspects of store operations, including opening and closing procedures, cash management, and security protocols. Ensuring the accuracy and reliability of the company's stock records, and identifying discrepancies if they arise. Manage point-of-sale processes and ensure complete accuracy. Reporting: Ensure internal SOP is maintained and daily stock and sales reports are prepared and shared with Tanzire HQ. All sales related and inventory related reports are maintained. Brand: Act as an ambassador of Tanzire’s culture and values within and outside the company. Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level. What you’ll bring to the team? 2–3 years of experience in premium fashion/jewelry retail Experience managing a team and driving store-level KPIs Passion for styling, jewelry, and customer delight Strong communication, leadership, and problem-solving skills Knowledge of the local market and understanding of store POS systems