Assistant Reservations Manager

Company Description

IHG Hotels & Resorts is a leading global hospitality company dedicated to providing True Hospitality for Good. With a portfolio of 19 distinct hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programs, IHG operates more than 6,300 hotels in over 100 countries and has a development pipeline of over 2,000 properties. The brand categories include Luxury & Lifestyle, Premium, Essentials, and Suites, alongside exclusive partnerships like Iberostar Beachfront Resorts. With a workforce of approximately 345,000 across its hotels and corporate offices worldwide, IHG excels at creating exceptional experiences for travelers. Explore IHG's offerings and join a team built on a legacy of excellence and innovation in the hospitality industry.

Role Description

·        Monitor the daily operations of reservations

·        Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates

·        Develop and conduct rooms based marketing activities

·        Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments

·        Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting

·        Monitor front office tracking of guest history data

·        Create and maintain allotments

·        Record and analyze guest questionnaires on a monthly basis

·        Ensure accuracy of guest history and client profiles in Data Base

·        Track market codes

·        Load and maintain rates in IHG reservation system

·        Maintain rate in Website

·        Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources

·        Manage Hotel Bank and GDS close out/opening-up dates, if applicable

·        Complete end of month sales report

·        Prepare weekly sales strategy reports

·        Ensure all Groups are contracted

·        Conduct market research and analysis

·        Monitor and evaluate contemporary sales and marketing initiatives and trends

·        Monitor and evaluate economic, political and social issues/changes

·        Report on competitor activity

·        Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager

·        Participate in preparation of strategic plans for region

·        Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes

·        Access and assess sales and marketing data

·        Works with superior on manpower planning and management needs

·        Works with superior in the preparation and management of the Department’s budget

Qualifications

• Strong skills in Reservations management to ensure efficient and accurate booking processes.
• Customer Service and Communication skills to deliver exceptional guest experiences and manage inquiries effectively.
• Experience in Sales to drive revenue growth and optimize occupancy rates.
• Proven ability in Training and mentoring staff for effective team performance.
• Proficient in using hotel reservation systems and other technologies related to the role.
• Organizational and problem-solving skills with attention to detail are highly desirable.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Previous experience in reservations or a similar role within the hospitality industry is an advantage.