Assistant Reservations Manager

Company Description

Suryagarh Collection is a boutique hotel company celebrated for delivering immersive hospitality experiences that embrace heritage, culture, and sustainability. Each property within the collection is uniquely designed to reflect the rich traditions and stories of its surroundings. Guests enjoy a blend of authentic luxury and a genuine connection with the local environment. Suryagarh Collection is dedicated to providing timeless elegance and memorable experiences for its visitors.

Role Description

This is a full-time, on-site role for an Assistant Reservations Manager located in Bikaner. The Assistant Reservations Manager will oversee daily operations within the reservations department, manage guest inquiries, and ensure a seamless booking process. Responsibilities include maintaining accurate records of bookings, supporting the sales team with booking requests, and providing exceptional customer service. The role also involves training and mentoring team members to ensure service excellence, while assisting in achieving occupancy and revenue goals.

Qualifications

• Proficiency in Reservations handling and experience with managing booking systems
• Strong Customer Service and Communication skills to deliver outstanding guest experiences
• Ability to drive Sales and achieve reservation targets
• Capability in Training and mentoring team members effectively
• Attention to detail, organizational abilities, and problem-solving skills
• Familiarity with hospitality industry standards and reservation tools is preferred
• Bachelor’s degree in Hospitality, Tourism Management, or a related field is advantageous