Assistant Operations Manager

Job Summary:

We are seeking a proactive and experienced Floor Manager / Assistant Operations Manager to oversee the day-to-day operations of our food court counters and satellite units. The ideal candidate will have a strong background in food service management, team supervision, and customer engagement, with a hands-on approach to managing floor operations and ensuring high service standards.

Key Responsibilities:

• Oversee daily operations across all counters/stalls in the food court
• Supervise and coordinate front-of-house and back-of-house staff
• Ensure all service and hygiene standards are met as per FSSAI guidelines
• Manage shift schedules, breaks, and team rotations effectively
• Monitor inventory levels and coordinate with kitchen and procurement for timely replenishment
• Handle customer queries, feedback, and conflict resolution professionally
• Support in training, mentoring, and motivating staff to improve performance
• Maintain compliance with safety, cleanliness, and COVID-19 protocols
• Track and report daily sales, wastage, and operational metrics to the senior operations team
• Assist in setting up new counters/tuck shops and managing operational transitions
• Coordinate with marketing and promotion teams for in-store campaigns and visibility
• Liaise with vendors, facility management, and mall authorities when required

Key Requirements:

• 2+ years of experience in food court / food outlet operations or QSR management
• Strong leadership and team handling skills
• Excellent communication and customer service orientation
• Working knowledge of POS systems and inventory software
• Flexible with shifts and weekend availability
• Exposure to satellite or multi-location food operations is a plus
• Basic understanding of kitchen workflows and food safety practices

Preferred Qualifications:

• Diploma or degree in Hotel Management, Hospitality, or related field
• Certification in food safety or hygiene management (preferred but not mandatory)

What We Offer:

• Competitive salary and performance incentives
• Professional growth in a fast-scaling food service brand
• Exposure to multi-unit operations and expansion projects
• Collaborative and supportive work culture

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 01/08/2025