Job Summary: We are seeking a proactive and experienced Floor Manager / Assistant Operations Manager to oversee the day-to-day operations of our food court counters and satellite units. The ideal candidate will have a strong background in food service management, team supervision, and customer engagement, with a hands-on approach to managing floor operations and ensuring high service standards. Key Responsibilities: Oversee daily operations across all counters/stalls in the food court Supervise and coordinate front-of-house and back-of-house staff Ensure all service and hygiene standards are met as per FSSAI guidelines Manage shift schedules, breaks, and team rotations effectively Monitor inventory levels and coordinate with kitchen and procurement for timely replenishment Handle customer queries, feedback, and conflict resolution professionally Support in training, mentoring, and motivating staff to improve performance Maintain compliance with safety, cleanliness, and COVID-19 protocols Track and report daily sales, wastage, and operational metrics to the senior operations team Assist in setting up new counters/tuck shops and managing operational transitions Coordinate with marketing and promotion teams for in-store campaigns and visibility Liaise with vendors, facility management, and mall authorities when required Key Requirements: 2+ years of experience in food court / food outlet operations or QSR management Strong leadership and team handling skills Excellent communication and customer service orientation Working knowledge of POS systems and inventory software Flexible with shifts and weekend availability Exposure to satellite or multi-location food operations is a plus Basic understanding of kitchen workflows and food safety practices Preferred Qualifications: Diploma or degree in Hotel Management, Hospitality, or related field Certification in food safety or hygiene management (preferred but not mandatory) What We Offer: Competitive salary and performance incentives Professional growth in a fast-scaling food service brand Exposure to multi-unit operations and expansion projects Collaborative and supportive work culture Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Food provided Schedule: Day shift Work Location: In person Expected Start Date: 01/08/2025
Position Objective: An enthusiastic and detail-oriented F&B Operations Trainee eager to build a strong foundation in corporate outlet management . Adept at learning and applying operational best practices, maintaining service quality, and supporting smooth day-to-day functioning of outlets. Committed to enhancing customer experience while driving operational efficiency and business growth. Key Responsibilities Assist in the day-to-day operations of corporate F&B outlets, ensuring smooth functioning across shifts. Learn and apply SOPs for food handling, hygiene, service standards, and safety compliance. Support inventory management : receiving, storage, and issuing of raw materials in alignment with cost control goals. Monitor service quality and guest satisfaction , responding promptly to queries and feedback. Coordinate with kitchen, service, and logistics teams for seamless operations during peak hours and corporate events. Track sales performance, wastage reports, and operational KPIs for management review. Participate in training and development programs to build expertise in outlet management, people handling, and customer service. Assist in team scheduling, onboarding, and staff supervision under guidance of outlet managers. Ensure adherence to FSSAI, HACCP, and internal hygiene & safety protocols . Contribute to cost optimization initiatives and process improvements to improve outlet profitability. Qualifications Bachelor’s degree/Diploma in Hotel Management, Hospitality, or Business Administration (preferred but not mandatory for entry-level). Job Types: Full-time, Internship Contract length: 3 months Pay: ₹6,000.00 - ₹18,000.00 per month Benefits: Food provided Paid time off Work Location: In person
Job Summary: We are seeking a proactive and experienced Floor Manager / Assistant Operations Manager to oversee the day-to-day operations of our food court counters and satellite units. The ideal candidate will have a strong background in food service management, team supervision, and customer engagement, with a hands-on approach to managing floor operations and ensuring high service standards. Key Responsibilities: Oversee daily operations across all counters/stalls in the food court Supervise and coordinate front-of-house and back-of-house staff Ensure all service and hygiene standards are met as per FSSAI guidelines Manage shift schedules, breaks, and team rotations effectively Monitor inventory levels and coordinate with kitchen and procurement for timely replenishment Handle customer queries, feedback, and conflict resolution professionally Support in training, mentoring, and motivating staff to improve performance Maintain compliance with safety, cleanliness, and COVID-19 protocols Track and report daily sales, wastage, and operational metrics to the senior operations team Assist in setting up new counters/tuck shops and managing operational transitions Coordinate with marketing and promotion teams for in-store campaigns and visibility Liaise with vendors, facility management, and mall authorities when required Key Requirements: 2+ years of experience in food court / food outlet operations or QSR management Strong leadership and team handling skills Excellent communication and customer service orientation Working knowledge of POS systems and inventory software Flexible with shifts and weekend availability Exposure to satellite or multi-location food operations is a plus Basic understanding of kitchen workflows and food safety practices Preferred Qualifications: Diploma or degree in Hotel Management, Hospitality, or related field Certification in food safety or hygiene management (preferred but not mandatory) What We Offer: Competitive salary and performance incentives Professional growth in a fast-scaling food service brand Exposure to multi-unit operations and expansion projects Collaborative and supportive work culture Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Work Location: In person