Assistant Operations Manager

Bright House is a professional agency that offers high-quality Housekeeping services, Facility management services, Hospitality management services, Deep cleaning services, Housemaid services and Security services in Kerala. We are in the industry since 1999, and ever since we evolved to the changing requirements.

Key Responsibilities:

• Scheduling and Coordination: Assist with scheduling cleaning staff, coordinating service calendars, and confirming job details with clients and cleaners.
• Communication: Effectively communicate updates, changes, and instructions to cleaning staff.
• Customer Interaction: Follow up with clients after services for feedback and quality checks.
• Staff Management: Assist with onboarding new cleaners, maintaining cleaner records, and potentially handling last-minute changes or issues.
• Process Improvement: Identify areas for process improvement and assist in implementing solutions to enhance operational efficiency and customer satisfaction.
• Quality Control: Implement quality control measures and ensure customer satisfaction.
• Compliance: Ensure compliance with company policies, health and safety regulations, and relevant industry standards.
• Reporting: Prepare operational reports for management as needed.
• Inventory Management: May be involved in managing cleaning supplies and equipment.
• Problem Solving: Address operational issues and concerns in a timely manner.
• Financial Responsibilities: Assist with budget planning and cost control measures.

Skills & Qualifications:

• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet deadlines.
• Proficiency in scheduling or CRM software.
• Problem-solving skills and a proactive approach.
• Knowledge of the cleaning industry and relevant regulations is often preferred.
• Experience in an administrative, coordination, or assistant role.
• Leadership and team management skills.

Requirements:

Age: 35 - 45 years

Experience : 5-10 years in operations

Location: Vennala, Kochi

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person